RS150B won't index Various Artist compilation albums but RS151 will

[alessandro]

@ROSEHAN @HomeMedia

I am glad this will be escalated to an engineering team.

This issue was first pointed out more than 2 years ago and - frankly - I had given up any hopes this would ever be fixed.

As it looks like one of your distributors is highlighting exactly the same problem, I trust you will finally give it some thought.

For what it’s worth, the large majority of Various Artists albums were listed by the Rose Connect App as authored by the last artist featured on the CD. Anyway, there’re plenty of examples here:

Various Artists albums listing on Rose Connect App

Hi, all albums correctly tagged under “Various Artists” (these are compilation albums, collections and similar) are properly displayed on both the Rose unit’s display and on the Rosedisk files, but - on the Rose Connect App - they show as by the last artist recorded on the album, making it really inconvenient and frustrating to search and browse albums on the App. I have reported this many months ago, would you have an update on when you will eventually fix this? Here’s an example: A compila…

[HomeMedia]

Hi @ROSEHAN,

I have sent you an email, typically I cannot attach the files, even compressed into a zip file. I can send them over to you via WeTransfer if that would work for you?

@alessandro Hopefully this will help solve the problem for both of us, and thanks for letting me know I’m not the only that’s encountered this problem!

[ROSEHAN]

@HomeMedia

We’ll test it right now with the audio source we have.
If we need your help later, we’ll let you know.

[ROSEHAN]

@HomeMedia

We could not reproduce the same issue on our side.

Currently, USB/SSD power activation in standby mode is set to OFF on your Rose device, which prevents the SSD from being detected. Please change this setting to ON as follows:
Rose device → Settings → System settings → USB/SSD power activation in standby mode → ON

After that, please initialize the DB again, rescan the DB, and then press the Remote Debug button once more.

We kindly ask you to send us a few sample folders that are not being scanned on your Rose device to the email address below:
eunseong96@citech.kr

Additionally, regarding what you mentioned about Various Artists, is this what you are referring to as shown in the picture below?

Thank you for your cooperation.

[HomeMedia]

Hi @ROSEHAN

I’ve turned our RS151 back on and connected it to the internet. Upon going into the settings the USB/SSD Power Activation was already turned on. I have gone through the process of initialising and re-scanning the database., and re-enabled remote debugging.

I have sent you a WeTransfer link with 3 different albums attached, two of which are problematic and one that is working correctly to see if that gives any indication of what is causing the others to have issues. The file sizes are too big to send via an email.

With regards to your picture, it’s partly right and partly wrong. The album becomes listed under one artist but it will choose one from the list, so in your example the album might all be listed under Dave Brubeck, and will only show up under his artist profile, even though there are other artists associated with the album. I hope that makes sense!

Thanks again.

[alessandro]

Hi @ROSEHAN

Same here. My USB/SSD Power Activation is already turned on.

DB scans have been performed numerous times, Remote Debug buttons pressed many times before and yet the large majority of all compilation, collection and all albums that - in the Metadata - are clearly and correctly marked as “Various Artists”, are not read by the Rose Connect App as such, but are displayed as authored by the last artist featured on the CD.

This makes it an absolute nightmare to search in the Albums list.

Nothing has changed since reporting this over 2 years ago (please see posts above) and I now trust that - given that also @HomeMedia has reported a similar problem - your software development external vendor can look into this on-going issue.

Thank you.

[ROSELOA]

Hello,
Could you please confirm if you sent the WeTransfer files to eunseong96@citech.kr?
I’m asking just to double-check, as we haven’t received the files at eunseong96@citech.kr.

Best Regards,

[HomeMedia]

Hi @ROSELOA,

Apologies for the delay in getting back to you. I’ve just sent another WeTransfer link to the email address above. I hope it worked this time.

Thanks!

[ROSEHAN]

@HomeMedia

I have received the email you sent.
I will check and get back to you.

[alessandro]

Hi @ROSEHAN

I’d be much grateful if you could also let me know, alongside @HomeMedia, whether you’ve found a solution to this ‘Various Artists’ indexing issue.

Thank you.