Hi @ROSEHAN,
I have been through the steps above and I am still encountering the scanning issue. I am pretty sure the SSD is visible, the picture attached shows that there is a drive listed.
I have enabled remote debug for you! 
Thanks in advance.
We checked your Rose device remotely, and there doesn’t seem to be any strange problem in the DB-related log.
Currently, USB/SSD power activation in standby mode is OFF on your Rose device, so the SSD cannot be detected. Please set the USB/SSD power activation in standby mode function to ON
Rose device–>Settings–>System settings–> USB/SSD power activation in standby mode–>ON
Sorry, but please initialize the DB again, rescan the DB, and then press the remote debug button again
Lastly, please send a few folders that are not scanned on your Rose device to the email below.
eunseong96@citech.kr
Hi @ROSEHAN,
Sorry it’s taken me a week to get back to you. I have actioned the steps above, except sending the files across which I will do shortly.
I think the scanning issues that we have has been sorted. From what you say you can’t see any issues and we’re still getting the same amount of tracks scanned so I am wondering if it might be a meta data issue instead, and the albums and tracks that we can’t find are hidden/tagged wrong and we can’t find them because of that.
I am going to run the same files onto a different streamer and see if I get the same results with the tagging etc and I shall let you know what happens.
Thanks again.
Hi @ROSEHAN,
I’ve finally managed to finish testing on my end. I’ve put the entirety of the customers music library that I ripped from the Rose RS150 on a Melco N100 and all the ‘Various Artists’ Albums are showing up as they should.
I have tried the same files in an RS151, RS150B and an RS520 and each time I have had issues finding the same albums. I think they are being listed under one of the artists that feature on the album, but it’s making them difficult to find.
Are you able to look into this further for me?
Thanks!
We understand that when using the Melco N100, the ‘Various Artists’ albums display correctly, but when using the RS151, RS150B, and RS520, those same albums are not grouped properly and appear under one of the contributing artists instead. This behavior can indeed make it more difficult to locate the albums.
We will escalate this case to our engineering team so they can review how the Rose devices are currently handling metadata for compilation/“Various Artists” albums. In the meantime, could you please provide us with one or two sample album folders (including the metadata/tags as ripped from the RS150) so that our team can reproduce the issue more precisely?
I am glad this will be escalated to an engineering team.
This issue was first pointed out more than 2 years ago and - frankly - I had given up any hopes this would ever be fixed.
As it looks like one of your distributors is highlighting exactly the same problem, I trust you will finally give it some thought.
For what it’s worth, the large majority of Various Artists albums were listed by the Rose Connect App as authored by the last artist featured on the CD. Anyway, there’re plenty of examples here:
Hi @ROSEHAN,
I have sent you an email, typically I cannot attach the files, even compressed into a zip file. I can send them over to you via WeTransfer if that would work for you?
@alessandro Hopefully this will help solve the problem for both of us, and thanks for letting me know I’m not the only that’s encountered this problem!
We’ll test it right now with the audio source we have.
If we need your help later, we’ll let you know.
We could not reproduce the same issue on our side.
Currently, USB/SSD power activation in standby mode is set to OFF on your Rose device, which prevents the SSD from being detected. Please change this setting to ON as follows:
Rose device → Settings → System settings → USB/SSD power activation in standby mode → ON
After that, please initialize the DB again, rescan the DB, and then press the Remote Debug button once more.
We kindly ask you to send us a few sample folders that are not being scanned on your Rose device to the email address below:
eunseong96@citech.kr
Additionally, regarding what you mentioned about Various Artists, is this what you are referring to as shown in the picture below?
Thank you for your cooperation.
Hi @ROSEHAN
I’ve turned our RS151 back on and connected it to the internet. Upon going into the settings the USB/SSD Power Activation was already turned on. I have gone through the process of initialising and re-scanning the database., and re-enabled remote debugging.
I have sent you a WeTransfer link with 3 different albums attached, two of which are problematic and one that is working correctly to see if that gives any indication of what is causing the others to have issues. The file sizes are too big to send via an email.
With regards to your picture, it’s partly right and partly wrong. The album becomes listed under one artist but it will choose one from the list, so in your example the album might all be listed under Dave Brubeck, and will only show up under his artist profile, even though there are other artists associated with the album. I hope that makes sense!
Thanks again.
Hi @ROSEHAN
Same here. My USB/SSD Power Activation is already turned on.
DB scans have been performed numerous times, Remote Debug buttons pressed many times before and yet the large majority of all compilation, collection and all albums that - in the Metadata - are clearly and correctly marked as “Various Artists”, are not read by the Rose Connect App as such, but are displayed as authored by the last artist featured on the CD.
This makes it an absolute nightmare to search in the Albums list.
Nothing has changed since reporting this over 2 years ago (please see posts above) and I now trust that - given that also @HomeMedia has reported a similar problem - your software development external vendor can look into this on-going issue.
Thank you.
Hello,
Could you please confirm if you sent the WeTransfer files to eunseong96@citech.kr?
I’m asking just to double-check, as we haven’t received the files at eunseong96@citech.kr.
Best Regards,
Hi @ROSELOA,
Apologies for the delay in getting back to you. I’ve just sent another WeTransfer link to the email address above. I hope it worked this time.
Thanks!
Hi @ROSEHAN
I’d be much grateful if you could also let me know, alongside @HomeMedia, whether you’ve found a solution to this ‘Various Artists’ indexing issue.
Thank you.
Hello @HomeMedia and @alessandro ,
I am replying on behalf of ROSEHAN, who is currently away. To help clarify the situation, let’s look at two hypothetical scenarios.
Case 1: Compilation Album Metadata
- Artists: All different
- Album Artists: All set to ‘ASD’
Case 2: Compilation Album Metadata
- Artists: All different
- Album Artists: (Blank - no metadata entered)
Rose devices first check the ‘Album Artist’ tag, and then check the ‘Artist’ tag.
- In Case 1, since the Album Artist is consistently set as ‘ASD’, the album will be grouped under ‘ASD’. (Will not check the metadata from ‘Artists’
- In Case 2, the device checks the Album Artist but finds no data. In this situation, it moves on to check the ‘Artists’ tag. If the artists are all different, the album ends up being grouped under one specific artist. This appears to be the issue you are referring to. (This occurs when viewing albums via Rose Connect Premium APP > Music > Album)
We have developed an update to ensure that these cases are correctly grouped under ‘Various Artists’. However, it hasn’t been released yet. I will inform you as soon as a rough schedule for the release is determined.
Thank you.
Dear @HomeMedia , @alessandro and Rose users.
I would like to hear users’ opinions about another menu in Rose Connect Premium APP.
In Rose Connect Premium, the following menu path is available:
Rose Connect Premium > Music > Classification > Artists
In this menu, you can browse music by artist.
For compilation albums, as you mentioned, there are usually many different artists involved.
At the moment, the multiple artists included in compilation albums are displayed separately one by one in this menu.
For albums that contain multiple artists, we would like to ask for your opinion on whether it would be better to group them under “Various Artists” in this menu as well.
Best Regards,
Hi and thank you - after a number of years waiting for this to be addressed - for finally beginning to look seriously at this
Please look at ANY CD-ripping software brands available on the market.
Any of these established software read the CD/album metadata correctly, meaning that in the ‘Artist’ classification, when it’s the case of a compilation, a movie soundtrack, a collection or any other album that features multiple artists, it’s written “Various Artists”.
All I have been asking for the last 2 and half years is that you replicate what other metadata classification software do.
So, yes, ABSOLUTELY, please do
It is that simple.
Nothing more complicated or complex than copying what others do…
The nightmare with the way the Rose Connect App has been working so far - all these years! -is that is IMPOSSIBLE to find a Various Artists album as any album of this sort is classified under one of the (many) artists on the album.
An absolute nightmare.
So, it’s not the case of what is better or worse in users’ opinion but it’s the case of replicating/copying/emulating what other software do and just replicate what it’s tried and tested across years of positive User Experience developed by other software engineers.
Dunno if @HomeMedia would like to add something to this - I am trying to keep this as simple and as less complicated as possible…
Thank you once again for finally tackling this and hope you will communicate a resolution soon.
Dear @alessandro ,
We apologize for the inconvenience you have experienced over such a long period. We will continue to make efforts to ensure smoother and more effective communication.
We would also appreciate hearing a range of perspectives on this post and would welcome your thoughts and feedback.
Best Regards,