Please check if the same symptom occurs even if you try the method below.
RoseConnect app–>Settings–>Media Library–>Click DB initialization in the upper right corner, and when initialization is complete, click the storage device to scan the DB.
Hi @ROSEHAN,
Sorry it has taken me a little while to get back to you, I spent pretty much all day on Friday my customer, and have some more findings for you.
In my original message I said that my customer has near 15,000 tracks, after some deeper looking today, it turns out he actually has 8862 and we think the transfer was duplicating some files hence we ended up at near 15,000. But this still leaves us with the issue of the drive only seeing 7774 tracks and not the full 8862.
I have tried your suggestions from above and even initialising the DB through the app has stopped short of the full amount of tracks and is now only showing 7719. Both the app and the screen on the RS150B are refreshing even couple of seconds, like it does when you scan the DB, but it not longer shows the word progressing, and now says loaded. I have taken a screen recording of this happening on the app and will be happy to send a copy across to you, but I have uploaded a couple of pictures from the video showing the issue.
There are some ‘Various’ and ‘Various Artists’ albums being shown now, but we are clearly missing out on a load of files. I think there might be a software error or glitch that is causing the RS150B to not fully update/scan the DB.
I have today (Monday) received a new internal SSD for my customer. Using my demo RS151 I have copied the music across and I have encountered the same issue with only 7719 files showing, missing some of the tracks/albums, and the ‘processing’ wheel keeps popping up regularly even though the scanning is being shown as finished.
All the files I have were ripped from my customers CD collection straight onto the RS150B using the RSA780 CD Drive.
Any light you can shed on this conundrum would be much appreciated; thanks in advance!
The issue has been fixed now.
Please check a few things.
- Please tell me the version information of your RS151.
RS151–>Settings–>System version info - Are all your RoseConnect apps updated to the latest version?
- 15,000 songs will be a lot of data. Did you give RS151 enough time to scan?
Hi @ROSEHAN,
Just to clear things up for you. Initially the RS150B was telling me that we copied 15,000 tracks across, however after looking at the copied folder in more detail and it’s showing that there’s 8862 files. So that’s the number I think is more accurate.
- The RS151 I have here is running Rose OS 5.7.13
- Yes, my RoseConnect app is all up to date
- I have left the RS151 to scan in the background over a few hours and the scan ends at 7719 files scanned every time and the gold loading wheel is constantly popping up every few seconds in the ‘Media Library’ section on both the RS151 unit and the app when it’s connected to the RS151. No matter how long I leave the RS151 or RS150B to scan we get stuck at 7719 files, which is nowhere near the 8862 files that the external drive is showing that we have.
I am going to load some of the missing tracks onto a separate drive and reload them onto the RS151 I have here and see if I can either load them across (meaning there has been an issue with the file transfer) or if I get an Overwrite or Skip on those albums which would lead me to think there is an issue with the DB scan or something along those lines.
I’ll probably have a play with this more tomorrow and I’ll let you know how I get on.
Thanks again or you continued help with this. 
Hi again @ROSEHAN,
I have played about with a couple of the albums that were causing issues and went as far as retagging the metadata on a Windows PC and then re-copied the album across and for some reason the metadata reverted back to the incorrect tags, so unfortunately I am no further forward with this!
Have you got any more ideas on what we can try?
Thanks in advance!
Sorry for the late reply.
An update for the RS151 and the RoseConnect Premium app is scheduled to be released tomorrow.
Please update your RS151 to the latest version and then rescan the DB.
If the same issue persists even after rescanning the DB, please try the following steps and contact me immediately:
- Initialize the DB on your RS151.
- Rescan the DB on your RS151.
- Press the Remote Debug button on your RS151:
RS151 → Settings → System Settings → Remote Debug
After pressing Remote Debug, do not turn off the power of your RS151. - Finally, please provide the Rose ID of your RS151:
RS151 → Settings → System Info → Rose ID
Hi @ROSEHAN,
No problem on the delayed reply, I guessed you’ve been kept busy.
I’ve just tried the steps above and the meta data/indexing/tagging is still wrong! I’ve enabled remote debugging and the Rose ID of our demo unit here is 0D78E7.
Thanks!
The update date has been postponed, so we are planning to distribute the update today.
Please check whether the same issue persists after the update and reply.
If the same issue persists even after rescanning the DB, please try the following steps and contact me immediately.
Hi @ROSEHAN,
Thanks for the heads up on the delayed update. I have updated my demo device here in the shop and followed the steps from above and there has still been no change on the indexing/meta data! I’ve enabled remote debugging again!
Thanks!
We connected to your RS151 and checked the log.
A scan error occurs while scanning SSD on your RS151.
Please check a few things.
-
Did you roll back your RS151 to the Official version, not the EA version, and still have the same problem?
-
If you have another SSD, does not all albums get scanned when you connect the other SSD?
-
What is the model name and capacity of your SSD?
-
Is your SSD properly connected to RS151?
Try unplugging and reconnecting the SSD. -
If connected, does your SSD get recognized in RS130–>Settings → Storage Settings → Storage Information?
Hi @ROSEHAN,
-
I have only updated the Rose through the internal update, as far as I know the unit has never been updated with an Early Access update.
-
I have tried two different internal SSD’s and one External SSD and I have been encountering this on both our RS151 and our customers RS150B and each time we’ve encountered the same issue.
-
The internal SSD on our demo RS151 is a Western Digital Blue 1TB which we were planning on putting into our customers RS150B. The External SSD I used was a Seagate 2TB drive.
-
I have already tried reseating the SSD with no joy.
-
Yes, the drive is showing up as ROSEDISK when I follow the steps above.
Here are some things to check:
-
First, initialize the DB on your Rose device.
Rose device–>System settings–>Media Library–>DB initialization -
After the DB initialization is complete, press Add DB to scan the DB again.
-
If the scan stops during the DB scan, check if your SSD is visible in the storage information.
Rose device–>Settings–>Storage settings–>Storage information -
Finally, press Remote Debug on your Rose device and reply.
Rose device–>Settings–>System settings–>Remote Debug
(Press Remote debug once and do not turn off the Rose device.)
Hi @ROSEHAN,
I have been through the steps above and I am still encountering the scanning issue. I am pretty sure the SSD is visible, the picture attached shows that there is a drive listed.
I have enabled remote debug for you!
Thanks in advance.
We checked your Rose device remotely, and there doesn’t seem to be any strange problem in the DB-related log.
Currently, USB/SSD power activation in standby mode is OFF on your Rose device, so the SSD cannot be detected. Please set the USB/SSD power activation in standby mode function to ON
Rose device–>Settings–>System settings–> USB/SSD power activation in standby mode–>ON
Sorry, but please initialize the DB again, rescan the DB, and then press the remote debug button again
Lastly, please send a few folders that are not scanned on your Rose device to the email below.
eunseong96@citech.kr
Hi @ROSEHAN,
Sorry it’s taken me a week to get back to you. I have actioned the steps above, except sending the files across which I will do shortly.
I think the scanning issues that we have has been sorted. From what you say you can’t see any issues and we’re still getting the same amount of tracks scanned so I am wondering if it might be a meta data issue instead, and the albums and tracks that we can’t find are hidden/tagged wrong and we can’t find them because of that.
I am going to run the same files onto a different streamer and see if I get the same results with the tagging etc and I shall let you know what happens.
Thanks again.
Hi @ROSEHAN,
I’ve finally managed to finish testing on my end. I’ve put the entirety of the customers music library that I ripped from the Rose RS150 on a Melco N100 and all the ‘Various Artists’ Albums are showing up as they should.
I have tried the same files in an RS151, RS150B and an RS520 and each time I have had issues finding the same albums. I think they are being listed under one of the artists that feature on the album, but it’s making them difficult to find.
Are you able to look into this further for me?
Thanks!
We understand that when using the Melco N100, the ‘Various Artists’ albums display correctly, but when using the RS151, RS150B, and RS520, those same albums are not grouped properly and appear under one of the contributing artists instead. This behavior can indeed make it more difficult to locate the albums.
We will escalate this case to our engineering team so they can review how the Rose devices are currently handling metadata for compilation/“Various Artists” albums. In the meantime, could you please provide us with one or two sample album folders (including the metadata/tags as ripped from the RS150) so that our team can reproduce the issue more precisely?
I am glad this will be escalated to an engineering team.
This issue was first pointed out more than 2 years ago and - frankly - I had given up any hopes this would ever be fixed.
As it looks like one of your distributors is highlighting exactly the same problem, I trust you will finally give it some thought.
For what it’s worth, the large majority of Various Artists albums were listed by the Rose Connect App as authored by the last artist featured on the CD. Anyway, there’re plenty of examples here:
Hi @ROSEHAN,
I have sent you an email, typically I cannot attach the files, even compressed into a zip file. I can send them over to you via WeTransfer if that would work for you?
@alessandro Hopefully this will help solve the problem for both of us, and thanks for letting me know I’m not the only that’s encountered this problem!
We’ll test it right now with the audio source we have.
If we need your help later, we’ll let you know.