RS150B won't index Various Artist compilation albums but RS151 will

Support
#11

@HomeMedia

The update date has been postponed, so we are planning to distribute the update today.
Please check whether the same issue persists after the update and reply.

If the same issue persists even after rescanning the DB, please try the following steps and contact me immediately.

#12

Hi @ROSEHAN,

Thanks for the heads up on the delayed update. I have updated my demo device here in the shop and followed the steps from above and there has still been no change on the indexing/meta data! I’ve enabled remote debugging again!

Thanks!

#13

@HomeMedia

We connected to your RS151 and checked the log.

A scan error occurs while scanning SSD on your RS151.

Please check a few things.

  1. Did you roll back your RS151 to the Official version, not the EA version, and still have the same problem?

  2. If you have another SSD, does not all albums get scanned when you connect the other SSD?

  3. What is the model name and capacity of your SSD?

  4. Is your SSD properly connected to RS151?
    Try unplugging and reconnecting the SSD.

  5. If connected, does your SSD get recognized in RS130–>Settings → Storage Settings → Storage Information?

#14

Hi @ROSEHAN,

  1. I have only updated the Rose through the internal update, as far as I know the unit has never been updated with an Early Access update.

  2. I have tried two different internal SSD’s and one External SSD and I have been encountering this on both our RS151 and our customers RS150B and each time we’ve encountered the same issue.

  3. The internal SSD on our demo RS151 is a Western Digital Blue 1TB which we were planning on putting into our customers RS150B. The External SSD I used was a Seagate 2TB drive.

  4. I have already tried reseating the SSD with no joy.

  5. Yes, the drive is showing up as ROSEDISK when I follow the steps above.

#15

@HomeMedia

Here are some things to check:

  1. First, initialize the DB on your Rose device.
    Rose device–>System settings–>Media Library–>DB initialization

  2. After the DB initialization is complete, press Add DB to scan the DB again.

  3. If the scan stops during the DB scan, check if your SSD is visible in the storage information.
    Rose device–>Settings–>Storage settings–>Storage information

  4. Finally, press Remote Debug on your Rose device and reply.
    Rose device–>Settings–>System settings–>Remote Debug
    (Press Remote debug once and do not turn off the Rose device.)

#16

Hi @ROSEHAN,

I have been through the steps above and I am still encountering the scanning issue. I am pretty sure the SSD is visible, the picture attached shows that there is a drive listed.

IMG_2860
IMG_28604032×3024 1.96 MB

I have enabled remote debug for you! :slight_smile:

Thanks in advance.

#17

@HomeMedia

We checked your Rose device remotely, and there doesn’t seem to be any strange problem in the DB-related log.

Currently, USB/SSD power activation in standby mode is OFF on your Rose device, so the SSD cannot be detected. Please set the USB/SSD power activation in standby mode function to ON
Rose device–>Settings–>System settings–> USB/SSD power activation in standby mode–>ON

Sorry, but please initialize the DB again, rescan the DB, and then press the remote debug button again

Lastly, please send a few folders that are not scanned on your Rose device to the email below.
eunseong96@citech.kr

#18

Hi @ROSEHAN,

Sorry it’s taken me a week to get back to you. I have actioned the steps above, except sending the files across which I will do shortly.

I think the scanning issues that we have has been sorted. From what you say you can’t see any issues and we’re still getting the same amount of tracks scanned so I am wondering if it might be a meta data issue instead, and the albums and tracks that we can’t find are hidden/tagged wrong and we can’t find them because of that.

I am going to run the same files onto a different streamer and see if I get the same results with the tagging etc and I shall let you know what happens.

Thanks again.

#19

Hi @ROSEHAN,

I’ve finally managed to finish testing on my end. I’ve put the entirety of the customers music library that I ripped from the Rose RS150 on a Melco N100 and all the ‘Various Artists’ Albums are showing up as they should.

I have tried the same files in an RS151, RS150B and an RS520 and each time I have had issues finding the same albums. I think they are being listed under one of the artists that feature on the album, but it’s making them difficult to find.

Are you able to look into this further for me?

Thanks!

#20

@HomeMedia

We understand that when using the Melco N100, the ‘Various Artists’ albums display correctly, but when using the RS151, RS150B, and RS520, those same albums are not grouped properly and appear under one of the contributing artists instead. This behavior can indeed make it more difficult to locate the albums.

We will escalate this case to our engineering team so they can review how the Rose devices are currently handling metadata for compilation/“Various Artists” albums. In the meantime, could you please provide us with one or two sample album folders (including the metadata/tags as ripped from the RS150) so that our team can reproduce the issue more precisely?

#21

@ROSEHAN @HomeMedia

I am glad this will be escalated to an engineering team.

This issue was first pointed out more than 2 years ago and - frankly - I had given up any hopes this would ever be fixed.

As it looks like one of your distributors is highlighting exactly the same problem, I trust you will finally give it some thought.

For what it’s worth, the large majority of Various Artists albums were listed by the Rose Connect App as authored by the last artist featured on the CD. Anyway, there’re plenty of examples here:

#22

Hi @ROSEHAN,

I have sent you an email, typically I cannot attach the files, even compressed into a zip file. I can send them over to you via WeTransfer if that would work for you?

@alessandro Hopefully this will help solve the problem for both of us, and thanks for letting me know I’m not the only that’s encountered this problem!

#23

@HomeMedia

We’ll test it right now with the audio source we have.
If we need your help later, we’ll let you know.

#24

@HomeMedia

We could not reproduce the same issue on our side.

Currently, USB/SSD power activation in standby mode is set to OFF on your Rose device, which prevents the SSD from being detected. Please change this setting to ON as follows:
Rose device → Settings → System settings → USB/SSD power activation in standby mode → ON

After that, please initialize the DB again, rescan the DB, and then press the Remote Debug button once more.

We kindly ask you to send us a few sample folders that are not being scanned on your Rose device to the email address below:
eunseong96@citech.kr

Additionally, regarding what you mentioned about Various Artists, is this what you are referring to as shown in the picture below?

image
image1920×878 70.2 KB

Thank you for your cooperation.

#25

Hi @ROSEHAN

I’ve turned our RS151 back on and connected it to the internet. Upon going into the settings the USB/SSD Power Activation was already turned on. I have gone through the process of initialising and re-scanning the database., and re-enabled remote debugging.

I have sent you a WeTransfer link with 3 different albums attached, two of which are problematic and one that is working correctly to see if that gives any indication of what is causing the others to have issues. The file sizes are too big to send via an email.

With regards to your picture, it’s partly right and partly wrong. The album becomes listed under one artist but it will choose one from the list, so in your example the album might all be listed under Dave Brubeck, and will only show up under his artist profile, even though there are other artists associated with the album. I hope that makes sense!

Thanks again.

#26

Hi @ROSEHAN

Same here. My USB/SSD Power Activation is already turned on.

DB scans have been performed numerous times, Remote Debug buttons pressed many times before and yet the large majority of all compilation, collection and all albums that - in the Metadata - are clearly and correctly marked as “Various Artists”, are not read by the Rose Connect App as such, but are displayed as authored by the last artist featured on the CD.

This makes it an absolute nightmare to search in the Albums list.

Nothing has changed since reporting this over 2 years ago (please see posts above) and I now trust that - given that also @HomeMedia has reported a similar problem - your software development external vendor can look into this on-going issue.

Thank you.

#27

Hello,
Could you please confirm if you sent the WeTransfer files to eunseong96@citech.kr?
I’m asking just to double-check, as we haven’t received the files at eunseong96@citech.kr.

Best Regards,

#28

Hi @ROSELOA,

Apologies for the delay in getting back to you. I’ve just sent another WeTransfer link to the email address above. I hope it worked this time.

Thanks!

#29

@HomeMedia

I have received the email you sent.
I will check and get back to you.

#30

Hi @ROSEHAN

I’d be much grateful if you could also let me know, alongside @HomeMedia, whether you’ve found a solution to this ‘Various Artists’ indexing issue.

Thank you.