Hi, it’s very disappointing to hear that an issue first reported in July 2023 - yes, that’s about 29 (twenty-nine!) months ago - would need to go on Early Access version first.
I don’t want to have to go through the hassle of using EA version and then having to switch to the Official Release, without clear indication of any timing either.
Listening to music shouldn’t be that complicated and yet HiFi Rose does its very best to make it so.
It all goes back to the person that originally designed the legendary Rose Connect App.
What a software genius this person is, someone who clearly had a very unhappy childhood and a terrible time at school.
So much - thinking about all the issues your users have reported here over the years - has derived from that original and awfully poor Rose Connect App structure and design.
Do you remember all the terrible bugs and gremlins that were part of the CD ripping process that you had to fix, despite claiming that your equipment would rip albums perfectly? I went through an absolute nightmare because of that.
Imagine how much hassle you would have avoided and how many other users you would have delighted with a better App…so particular thoughts go once again to the original App designer…he/she clearly deserves a special mention in the history of your business.
I have been asking, for more than 2 years, for a simple fix, not for another 6 months (who knows how long more…) of having to wait, asking politely for an update, and now being told to use one software version and then another and so on…
The truth is that - on this specific issue - it took you to hear the same problems from one of your retailers to decide to - finally - do something about.
Why do you treat your users this way?
Isn’t 29 months a long enough wait?
Or perhaps, despite all your proclamations about listening to your users, improving the software side of your business, as Hi-Fi Rose, you still don’t have enough software engineers to help fixing something that has been outstanding for so long?
You position yourself as an international company, but then you still behave like a small and badly managed corner shop.
There must be an equivalent in the Korean language, but - in English - there is an expression that best capture the feelings of these repetitive communications to you:
Only Beggars Can’t Be Choosers
The saying “beggars can’t be choosers” means that people who are in need or dependent on others for help must accept what is offered without complaining, as they are not in a position to be selective or picky about the quality or type of assistance they receive. It’s a reminder to be grateful for any help, even if it’s not ideal, because desperate situations often leave no room for choice
Despite having paid top $$$$ for your equipment, we are all Beggars here and - as such - we can’t be choosers.
That’s correct, HiFi Rose, isn’t it?