RS250a Constant Reboots Needed with Roon

Function ROON
#1

Following the last software update (I believe), I now need to reboot my RS250a at least once or twice a day before I try to use Roon. If I don’t reboot first, play will attempt to start, then Roon will lose the endpoint for a second and everything starts over. Rebooting the RS250a consistently fixes the issue for most (or the rest) of the day.

Also, sometimes the system will start skipping forward through songs after playing a few seconds of each. This only happens with Roon. A reboot also resolves this issue, for at least a good while.

I have made sure all Roon software is up to date, all network devices are running the latest firmware, and I have rebooted all devices on my network. The issue still appeared immediately following a full network reboot.

These are new issues that I didn’t have until recently. None of my half-dozen other endpoints of various types have these problems. I wouldn’t think I should have to constantly be forcing reboots to keep this unit working. Particularly, since I didn’t have to when I bought it.

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#2

@Mantro

We apologize for any inconvenience caused.

Currently we are not experiencing the same phenomenon as you. I need your help to solve the problem.
Users who would like to help us, please answer the questions below by emailing us below.
eunseong96@citech.kr

  1. Please tell us the model name of the Rose device you use.

  2. Please tell us the Rose ID of your Rose device.
    Rose device–>Settings–>System info–>Rose ID

  3. If you go to the RoseStore app on your Rose device and uninstall and reinstall Qobuz or Tidal, does the same problem appear?

  4. Do RoseRadio and Rosetube play normally without interruption?

  5. Please provide your Qobuz and Tidal accounts and password. We need to confirm that it appears in your account.

  6. Does this symptom appear when playing Qobuz or Tidal music?

#3

Thank you for the response.

  1. I am using a RS250a
  2. Rose ID is 0C8C6E. Version 4.19 software.
  3. I am not using the Qobuz or Tidal apps on the Rose device. I use them both through Roon and am logged into them on Roon only.
  4. RoseRadio and RoseTube do not appear to have any issues. CD’s on the HiFi Rose disc transport play normally. I only have troubles with the RS250a when using it with Roon, as a Roon endpoint. All of my other Roon endpoints around the house (iPads, iPhones, KEF speakers, Bluesound Nodes, Marantz receiver) work normally with no issues.
  5. I do not feel comfortable providing usernames and passwords, though I don’t think that can possibly be an issue, as the issue only occurs with Roon and I am not logged into either service on the Rose device.
  6. The issue occurs when using any music in my Roon library, whether it is Tidal, Qobuz, or stored as file in my Roon server’s hard drive.

When I have the problem, the RS250a stops playing and displays “The selected queue is empty.”, even if had been playing and displaying album art moments before. This issue occurs at least once a day (twice a day, a couple of times) and can always (so far) be resolved by rebooting the RS250a. This problem just started happening in the last 3-4 weeks.

Thanks.

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#4

@Mantro

Currently, we are creating an environment as similar to yours as possible and recreating the same symptoms as you, but the symptoms are not disappearing.

Disconnect your RS250a from the Roon core, reset the RS250a to factory settings, and then reconnect it to the Roon.
RS250a–>Settings–>System settings–>Factory reset

#5

@ROSEHAN I am suddenly having similar issues between my Roon Nucleus One and RS130. I have always put my RS130 into standby mode when finished listening. Now when I wake the RS130 I am unable to play anything from Roon until I reboot the RS130. This is new behavior, the RS130 has always been able to play from Roon from standby wake up. This phenomenon applies to waking in the RS130 from standby and only with Roon as the source. The same issues takes place if I change connections between the RS130 and RD160, an RS130 reboot is required. Qobuz Connect works just fine. Rose Connect also works just fine. I haven’t changed anything in Roon or in the RS130, this issue started last weekend and persists. Are there any settings that I should check? I’m at a loss. I did perform a factory reset on the RS130, it has not corrected the issue. I appreciate any help or advice to return normal operation to my RS130. I am not experiencing any Roon issues on any of my other numerous endpoints, including my RS520, only the RS130.

UPDATE: JPlay will not play unless the RS130 is rebooted, same as the Roon issue.

#6

@ROSEHAN : I can confirm the problem with the RS130 and Roon. Since the last update, music playback has been freezing. After starting via Roon, the song appears on the RS130 display but does not play, instead remaining stuck at 00:00. Only restarting the RS130 fixes the problem (until the next or next-but-one standby). Please fix this as soon as possible, thank you very much!

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#7

@FrankP

When you mentioned the recent update, were you referring to the Roon app?"

#8

No, I mean the latest firmware update for the RS130.

#9

Yes! This is my exact experience between Roon and the RS130. Very frustrating.

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#10

Because I’ve four Rose devices and using them primarily as Roon endpoints (always in standby → Roon wakeup and plays then the music without any problems) my question is: What do you mean with latest firmware: Early access or the regular one?

#11

Curious, are any of your four devices the RS130? I have the RS520 and it does not suffer from the issue described above, only my RS130. I also have the RD160, but that’s not impacted in this scenario.

#12

The regular fw-update, not early access …

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#13

OK, it’ s a misunderstanding, because we’re here in a RS20A thread.
And no, I don’t use a RS130, but a RS150, 2×RS250 and a RS451.
But: Are you all using the I2S output from the RS130 and what are you’re sync settings in Roon?

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#14

I am currently using AES connection between the RS130 and RD160, but I actually do utilize I2S between the two frequently.

I have a Roon Nucleus One connected to the router via Ethernet only.

#15

I’m not sure what you mean by sync settings in Roon.

#16

@ROSEHAN I hope this helps. I just realized that if I change the connection between the RS130 and RD160 the phenomenon takes place. I just switched from AES/EBU to USB and the RS130 would not play any tracks from Roon until I rebooted the RS130. This is the exact same behavior as trying to play from Roon upon waking the RS130 from standby.

#17

@Sirpopealot
Thank you for sharing the issue with us.
Although there haven’t been any recent updates to the Rose device, we are currently investigating a similar issue. I will get back to you with a comment as soon as we identify the cause.

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#18

There are two relevant settings in Roon:

Screenshot_20260210_062021_Roon
Screenshot_20260210_062021_Roon1080×2340 178 KB

“Resync Verzögerung”–> here a value greater 0 can help
Screenshot_20260210_062106_Roon
Screenshot_20260210_062106_Roon1080×2340 138 KB

“Buffergröße” —> buffer size–> also here a greater value is an option

#19

Thank you very much, I appreciate the help sorting this out for those of us that are impacted. My issue began about two weeks ago, not related to any Rose update,
that I know of.

I should have started a post in an RS130 channel, sorry for the confusion with that.

#20

+1, me too. The issue has nothing to do with settings in the roon app.

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