Skips while playing by its own

Early Access
#1

I’m using the EA firmware and once in a while, rose skips to the next track while still in the middle of playing a track.

1 Like
#2

@Meni

We apologize for any inconvenience caused.

Please answer a few questions.

  1. Does this symptom appear when playing all tracks after updating to the EA version? Or does it happen in a specific video?
  2. Does this symptom appear when you play Track on any app?
    Qubuz, Tidal, Rosetube, etc.
  3. Does the same symptom appear even if you factory reset your Rose device?
    Rose device–>Settings–>System settings–>Factory reset
#3

Just wanted to say that I also have the very same issue as above, it is VERY annoying, does it when I’m using tidal, will do it about 3 times while I’m to a album, and yes I have done a factory reset a couple of times.

#4

Using Tidal only so cannot comment on other services.
I can either happen several times in an album or not happen for days.
Hard to profile and i don’t think i can reproduce it.
If there is some log file in the system I can look for once this happens and then send it over – I will gladly do so.

PS – This happened also before the latest EA update, I was hoping for the latest EA update to fix it but it didnt

#5

@Robtgolfer @Meni

We apologize for any inconvenience caused.

When you experience this symptom, does an error message like the picture below appear?

image
image1920×382 55.2 KB

To view the error message, click the message-shaped icon at the top of the Rose device home screen. And when you enter the message, select the bottom left corner.

#6

Hi,to answer your question Eun-Seong Han, there is no error message.

#7

@Robtgolfer

Please check a few things.

  1. Log out and log back in to your Tidal account in your RoseConnect app.
  2. Is your network condition good?
  3. Do you experience the same symptom when playing music on a streaming app other than Tidal?
#8

I don’t recall seeing those error messages.
My network is 1000/100 fiber optic and does not show any lost packets.
From my experience, network problems lead to songs being paused not skipped.
In the cases when it skips, it doesn’t pause for a second… it just skips…

#9

Hi, I have logged out and back in again as you asked to no avail, issue still the same.
My network is excellent so no problems on that count.
I also use amazon music, and don’t have same problem with it.

#10

@Robtgolfer @Meni

We apologize for any inconvenience caused.

We are looking into this, but we are not seeing the same symptoms.
We will fix and update as soon as the symptoms are confirmed.