Yes @Woorlord, I really appreciate your efforts trying to help us out. I tried this sequence of events before as well and sadly the result is still the same for me. It just doesn’t scan the folders.
We invested in NAS servers already and are running Roon on our servers as well. Instead of now also putting music on a SSD (and paying for the SSD drives) inside the hifirose, we just want to utilize what we already own. SSD drives would be a duplication of storage space. Plus, any file stored on a NAS is somewhat protected through various redundancy options.
@hififan, Thank you for explaining. I kind of thought that was the case but didn’t want to assume. So now the Roon I have heard of a lot but have not ventured down that road yet. I have a Rose 250 so I am wondering if it is something to do and what are the benefits?
Thanks again, I have research to do I guess on Roon.
Robert
This is weird it is not working for you.
What I think I established is that the HiFi RoseConnect Apps (MacOS) seemed to mess-up the NAS account access and hence any further access to your NAS is then compromised somehow - you can navigate prospective folders but not access the actual data. The NAS logs we shared confirm this. Whatever you do after this point from anywhere relating to the NAS will not work.
I managed to recover from this by deleting any previous NAS credentials, (I did not mention previously, I also changed the ‘rose’ account NAS password to force a change), remove any network folders and a cold boot of the RS150B. Then only setup & connect to the NAS via the RS150B touch screen front panel and then it worked once more for me.
@ROSELOA is there any way we can see logs of what is going on during this NAS connection process from the Rose side?
For what its worth, I’m using a Windows 10 based computer. But that should not matter and of course the Synology is Linux based. I had followed your tasks and deleted everything, shut down and started the Rose unit and reloaded the NAS music folder. The only difference is that I never get the “Progressing” message, only the 0 scanned tracks. The Rose seems to be able access the Metadata as it sees the artists and songs but not the actual .wav or .flac files. Once again I really appreciate your time and effort helping all of us with this issue.
If I cannot get this to work I will return the unit. Sad because everything else seems to work nicely.
Just curious, have you tried to contact the team for the NAS device to see if the have options to help connect or troubleshoot this?
Sometimes it takes both sides to work together to get things straight.
E.g. I have a t-mobile 5G gateway and it is connected to an EERO gateway/router and I had to get in touch with them to help sort out the proper configuration to ensure the end points and main gateway were not constantly colliding.