Hello everyone, I must confess that I’m having trouble registering my phone for local playback. Could you please help me? Thank you very much.
@Olivehd
We apologize for any inconvenience caused.
I need your explanation in a little more detail.
I have a few questions for you.
- What is the model name of the Rose device you use?
- What is the device model name on which you are using the RoseConnect early access app?
- Does this mean you can’t log in to your Rose account? Please describe in detail the symptoms you are experiencing.
Hello,
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RS 520
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I am using the smartphone (OPPO A94 5G).
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I don’t understand which page I need to go to register the smartphone. Therefore, I would appreciate it if you could give me detailed instructions on what steps to take.
Thank you in advance.
Are you trying to sign up for the RoseConnect app?
Or do you mean registering your phone for the newly released RoseConnect early access? Please explain in detail.
To use the “Mobile Playback Mode” (Local Playback) feature, mobile devices need to be registered in the device management. How and where do I register my smartphone?
You can register your smartphone for this function in the “Settings” menu > “Device Management”.
I have tried al the instructions in the how to register phone, and still can not do it, also on my rose rs130 every time I want to enter my user account I have to keep putting in my email and password which I didnt need to do
We apologize for the inconvenience.
- Are you currently using the ROSEONE app?
If so, please note that unlike the RoseConnect Premium app, the ROSEONE app does not yet support Local Playback Mode. As far as we are aware, the local playback function is planned to be provided through a separate app in the future. - Please go to the Settings menu on your RS130, then enter Device Management, and send us a photo of the screen displayed there.
I understand, and it is sorted now