Latest update of Roseconnect One for Windows fuck’s up the system. First it made my RS 130 to loose connection with HDMI, then after restart 130 refused to boot. Finally, somehow I made it boot up. Then I could not connect to Roon due to network failure. In the Rose app, searched and found my 130, but were not able to connect. After uninstalling Roseconnect One from my PC, things went back to normal. For gods sake Rose, it’s about time to release some software that works, nobody benefits unfinished software. I have never been closer to throw my Rose to the thrash bin…Enough is enough!!!
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Yet another reason not to buy that overpriced crap…
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Man, think about it. Thousands of people around the world use Rose and have huge problems, and they don’t replace their equipment; they just use it and praise it to their friends and on audio forums. Do you see the point?
Rose has problems, and now they’re having bigger problems with the new app. Instead of improving the previous one, they created a new one, and many things need to be improved. Every now and then, updates come out and fix bugs, but it’ll take them a while to fix them.
I’m writing to them about it myself, because apparently, they can’t figure it out themselves, but overall, this is my second streamer of theirs, and I’m happy with it.
Aurenders also have their flaws and aren’t flawless. I was considering the A15, but I chose the RS151, and so far, I don’t regret it.
They still need to put in a little more work to improve the software. This is necessary to reach an even larger group of people who would like to buy Rose products.
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First of all, we sincerely apologize for the inconvenience you have experienced.
We take your feedback and the issues you mentioned very seriously, and we will strive to provide more stable and polished software.
We will do our best to improve quality so that such issues do not occur again in the future.
Thank you for your valuable feedback.
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Some time ago, I wrote about how the VU meters on the RS 151 have a life of their own and have nothing to do with the actual sound of a given track on the album being played. The VU meters jump to 50% almost immediately after starting a track, and if the music and dynamics are at a higher level and persist for a while, they settle at 70-80% and stay there.
You promised to address this issue, but so far, the level is embarrassing and embarrassing for the producer. Weeks go by and it’s still the same, and you’re doing nothing about it. When will this be done?
Secondly, in the Tidal app, there’s only one way to save an album to your favorites: you have to save it from the album itself. If the album isn’t playing yet, for example, on the third or fourth track, pressing the heart won’t save the album to your favorites, even though a message about this is displayed. Sometimes the first track has the option to save an album to your favorites, but the second, third, fourth, etc. don’t. We also don’t immediately see whether an album has been added to favorites. Only after exiting Tidal and pressing the HOME button, then selecting Tidal and going to Favorites, do we see that the album hasn’t been saved, or has been saved to Favorites.
Removing an album from Favorites is a similar issue; sometimes you have to repeat the process twice to remove the album, and then you have to go to Home, then select Tidal, then Favorites, and only then can you see the deleted album.
Unfortunately, Qubuz is now just as bad as Tidal, with the same bugs. Everything worked fine in the previous app, but this needs to be improved, as adding and removing favorite albums and songs is a core part of the app.
Please address these issues as soon as possible, as both have been occurring for several months now, and it’s embarrassing and shameful that simple things can’t be fixed so that users don’t have to worry about using the latest app on Android.
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The improvements related to the VU meter are expected to take some time.
We have been informed that both the design and operational issues will be addressed together in a future update, but the expected timeline for implementation is likely the second half of this year at the earliest.
The issue related to Favorites has been reported to our software team.
We will work to resolve it as soon as possible.
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One thing that amazes me is how it’s possible that no one at Rose sees all these errors, aside from the indicators, which have had a life of their own almost from the start. No one thought to improve their performance. Otherwise, why bother doing something that has nothing to do with reality? It’s reprehensible that you’re launching a new app and there’s no one at Rose checking everything to make sure it’s working as it should in a 21st-century app. Adding and removing favorite albums on Tidal and Qoubuz is the foundation of such an app’s operation, yet you yourselves didn’t notice that there was a bug that needed to be fixed, because that should be a priority for you as a producer. It was enough to fix and modernize the old app, which works well in most cases, while the new one has the same problems people are reporting because, as a producer, you don’t detect and fix them. It’s truly worth reflecting on your actions and showing respect to those who buy Rose devices.
Thank you for your valuable feedback. We are aware of the issues you mentioned, and our software team is currently working on improvements.
We sincerely apologize that the Rose One app has not met your expectations. We will prioritize improving the stability of core functions.
Going forward, we will ensure more thorough testing during updates to provide a stable and reliable user experience.
Once again, we apologize for the inconvenience, and your feedback will be actively reflected in improving our products.
Honestly, you need to pay more attention to what you’re improving and have people reviewing the app, actually playing with it, and spotting bugs.
In Europe, such people would be free; it would be unthinkable for people to verify the product, not employees who are paid for it.
As I wrote, adding and deleting albums from the app is fundamental, and how did Rose fail to notice that such bugs exist, causing frustration for users, requiring them to use two apps simultaneously, because the old one handles this much better.
I sincerely ask for concrete actions and higher expectations for the employees responsible for these matters at Rose, or perhaps hiring people who can do these things, because the way the app works also underscores the respect you have for the people who buy Rose products, who won’t have to buy another device if you don’t improve the quality of both the app and the devices.
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Thank you for your honest feedback. We fully recognize the importance of stronger QA, core feature stability, and overall user experience.
We are currently improving app quality and reinforcing our testing processes, with a strong focus on stability and completeness of fundamental features.
We will continue working to deliver a better product and experience.
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If use roon withvRose device… for what reason do you need the rose application in addition?
I’ve read in the forum that the new “Rose One” app is causing some problems. I don’t use the new app myself; I’m still using the tried-and-tested “Rose Connect Premium,” which works perfectly.
Why should I switch to the new “Rose One” app? Is there a reason to do so?
Because “Rose Connect Premium” will soon no longer be supported.
To configure settings on the device?
Be it, for example, adjusting the display brightness, input and output settings, or selecting the speaker type (RS520).
Thats what I did one time directly on the device itself…
Or are you dj-ing around with the settings?
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Not that!
But surely something could have gotten changed—whether through a software update or something similar.
Well, if they don’t need it, they can simply play their music via Roon to the HiFi Rose endpoint.
Musical regards… 
I hope that these will not only be words, but also that behind the words there will be concrete actions, which we as users will receive in the form of a better application that will work better and will generally be enjoyable, not annoying, because you cannot do basic things like add or remove an album from your favorites.
You need to demand more from your employees and test the app and the system software for your devices before officially rolling them out to Rose users.
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BonteRegularny
It’s important that they don’t suspend the old app before the new one is fully operational, because right now it’s not delivering a happy experience for users. They still have a lot of work to do before it’s 100% functional.
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…20 Characters
Rose One is software for over-the-top audio freaks. I’m using RoseHiFi and waiting for bugs to be fixed, rather than rushing to update the software. I bought some popcorn and am watching your emotions in this tragic farce. 
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