When does 'ROSE server connection failed' message pops up?

Support FAQ
#13

@coquemessa

I apologize for any inconvenience.

One question, what text appears in the pop-up message?

#14

It pop-up two messages: “Network failed” (just once) and everytime: “Rose server connection failed”.
The time and the date are not correct and the app dosen´t work properly: it cannot connect with the rose…
Everything is updated: software device, apps, etc.
Also I´ve restore the device.
Thanks indeed!!

#15

Hello @coquemessa

I apologize for the inconvenience.
I have few questions to ask

  1. Which Rose model are you using?
  2. Is it possible to connect via wire instead of Wi-Fi?

If not
It seems that there is an error in the machine system.

Could you please try Factory reset?
ROSE device—Settings----System settings----Factory reset
After the Factory reset, please update every streaming services.
Connect with your Wi-Fi and please let me know if you have other problem.

Thank you

#16

Hi there.
The model is RS 250
I cannot connect it wire, only wireless.
I already Factory reseted.
Thank you so much for your quick answer.

#17

Did this ever get resolved? I have the exact same problem with my RS250.

#18

Hello @coquemessa and @razman ,

Please try this.

  1. RS250 > Settings > Date and Time > Auto set date and time > OFF
  2. RS250 > Settings > Date and Time > set Date Settings / Time Settings according to your region.
  3. Please let me know your ROSE ID.
    (RS250 > Settings > SystemInfo > ROSE ID)

Thank you,

#19

Hi, I did as you suggested, Factory reset and updated the streaming services. No difference, message on app is still Connection Failed. I also tried tethering via my iPhone and only then does the RoseConnectPremium app find my Rose R150. However, not a very good solution because the R150 in that configuration will be streaming via my iPhone.

Please advice

#20

Hello @FlyingDutchman

Currently, there is no way to scan a QR on your iPhone. Currently only available on Android. It will be added later.

Please let me know the Wi-Fi IP address connected to the iPhone and the IP address of your Rose device.

  1. iPhone IP address: Please tell me the wifi IP address connected to your mobile phone
  2. Rose IP address: Settings----System Info----IP Address

Thank you

#21

I had ti send my device to the technical service :frowning:

#22

Hello,

The method I suggested is something you can try, but it may not be a complete solution.
Maybe your choice was a better choice.
Who is your technical distributor?

#23

My distributor in Spain is Sarte.
Thank you

#24

Hi my Rose stills NOT working wifi!!vMy Rose ID is 0C885D
Please, I need help because I´m a little bit desesperated and I´ve waste a lot of time traying several things buy unsuccesfully.
Thank you

#25

Hello,

  1. WIFI of the RS250 doesn’t work even after your distributor checked it?
  2. RS250 > Settings > WIFI > OFF and ON again. Is your WIFI named in orange color with the word ‘Connected’?
#26

Yes, tha name of the net and the word “connected” are in orange

#27

Yes, the RS250 dosen´t work after my distributor checked it…It only works with Ethernet but for me it´s impossible to have it connected trough Ethernet due my home installation, only wifi.

#28

Hello,

Please check the message.

#29

Which message do you want me to check?

#30

Hi, already checked:
1.- Yes
2.- Yes

#32

Glad it worked out :slight_smile:

#33

Yes!! Thank you so much!