Your communication continues to fall below acceptable standards. You now appear to assert that this specific issue has been resolved, yet no such resolution was formally communicated. You further state that a corrected update guide will be provided—presumably for the RSA720—however, that documentation remains outstanding.
Despite repeated assurances over the years that HiFi Rose is committed to improvement and values its user base, the opposite has occurred. Customer service, technical support, and both software and hardware performance have demonstrably declined, placing the brand well below industry standards.
I encourage current users, prospective owners, and the HiFi Rose team to revisit the very first post in this thread. What was true then remains true now—nothing has changed.
HiFi Rose must take immediate and material steps to correct these deficiencies. @ROSEHAN @moderators