Screenrecorder-2026-05-16-21-14-49-860.mp4
@ROSEHAN @ROSELOA @Rose_love When you tryin’ to fix something make sure you not destroying something else.
From the beginning i was telling everyone you’re not gonna make it. The software it’s only for those who are streaming from services and for those with stored files the solution it’s roon.
Except some of us can’t use Room on metered connections, so we have no option.
Thank you for your feedback and for taking the time to share your experiences in detail.
Regarding the issue reported by musiq, we understand that album artwork is not displayed in the apps when the file or album name contains the “#” character, while the RS130 itself displays the artwork correctly. This appears to be related to how the app handles certain special characters in metadata or file parsing. We will forward this information to our development team for further investigation.
@Cougar2025
For the scrolling and performance concerns mentioned by Cougar2025, we understand your frustration. We agree that devices with sufficient RAM and modern hardware should provide a smooth browsing experience. Performance optimization of large libraries and Favorites navigation is an area we are continuing to improve, and your feedback is valuable to us.
Regarding the comments from christoum1974 and stodgers about local file playback and software stability, we understand that many users rely heavily on stored-file playback and not only streaming services. We are continuously working to improve stability and usability for both streaming users and local library users. We also understand that some users may not be able to use solutions such as Roon due to network or bandwidth limitations.
We sincerely appreciate all of your feedback. User reports like these help us identify areas that need improvement, and we will continue working to enhance both app stability and local library performance in future updates.
Thank you for your patience and support.
If you understand, it’s worth considering and doing something to reduce these errors and ensure that IT specialists can handle such simple things that other applications from other manufacturers can easily handle.
The Chinese are building bridges dozens of kilometers across the sea, erecting bridges at heights of 300 meters, high-speed railways where trains reach dizzying speeds, and many other things, yet your IT specialists can’t handle the application, for example, ensuring that the tilt indicators work correctly, that the scrolling performance of albums saved in favorites is at an appropriate level, saving and deleting albums from favorites, and many other things that irritate users.
Your IT specialists should stay on the job, or they should be replaced by others who can solve such problems, because this is unbecoming of a manufacturer that wants to make a name for itself in the audio world. It’s not easy to enter the audio world, but it’s very easy to leave, thrown out by people dissatisfied with a given manufacturer’s services.
It’s worth considering this, because writing alone isn’t enough. You need results that people will appreciate, and hopefully it’s not too late. For example, Auralic is no longer worth considering. People made a choice, and it ended badly for that manufacturer. It’s worth considering.
Remember one thing: people, the users of your devices, aren’t there to constantly ask, but to receive a top-notch product or application, and you, as the manufacturer, are there to provide it. This is how it works in the US and Europe, and it’s worth remembering.
I have been thinking for the past several months that Rose should license its screen technology to other players who know how to write code. Probably more profitable than selling hifi equipment to one time purchasers.
Dear HiFi Rose users
Thank you for your honest feedback and detailed comments.
We understand your concerns regarding Favorites scrolling performance, save/delete behavior, tilt indicator functionality, and overall software stability. We agree that these are important parts of the user experience and should work more reliably.
We also understand that users want real improvements, not only responses. Your feedback has been shared with our development team and will be considered for future software optimization and usability improvements.
Comme d’habitude !!!
We hear this all the time. As I wrote, and many others, we expect concrete action, not just declarations. Maybe it’s time to change IT staff, or perhaps hand the application over to someone external, since Rose’s IT staff can’t handle the application, where, as I wrote, others don’t have such problems. Perhaps in Asia, you have a different perspective on certain things and problems, but in the US and Europe, we see things differently, and either something works properly or it doesn’t, and if it doesn’t, we buy another device from a different manufacturer.
Auralic thought it was immortal, and today this manufacturer is in ruins. It’s worth considering this and taking action, because there’s still time, but it’s unclear how long the patience of people who own your devices and those considering buying devices from Rose will last.
Not a fair analogy. Auralic technically didn’t fail, per se. It closed its doors simply because the guy who founded and was running the place decided he had better things to do. Apparently he got what he wanted out of it and left, closing the doors behind him.
Having said this, I generally agree that HiFi Rose’s software efforts have been less than completely satisfying.
This marks two weeks with no app update. What fixes are planned? What’s the road map here?
Rosehan
Yesterday there was an app update and, unfortunately, as is often the case with you lot, you’ve messed it up again. At the moment, on Android, you’re logged out of your Rose account, and even if you can log in via the app, YouTube isn’t working – if you tap on any of the YouTube options, you get logged out of your Rose account. Even if you exit the app, for example to use a browser, and then return to the app, you’re still logged out and have to log back into your Rose account.
What’s more, on the Rose RS 151 device, you can’t log in; the account logs in briefly and then logs out again; the same thing happens with the Device Management.
A message appears
Do you always have to mess things up whenever you do something? Can’t you just get it right for once? The app update was only about 2 MB, and even with such a small update, you’ve managed to break the app. Fix this as soon as possible, because it’s driving me up the wall, and even a hard reset doesn’t help.
I guess some auth server died/burnt down and this is not noticed 
Luckily RS150 is still working as a Roon endpoint, so music listening is possible.
And Roon is free for 11 weeks as a promotion.
Andrzej
The RS 151 also plays music on Tidal and Qobuz, although there is an issue with removing tracks from favourites on Qobuz, as newly added albums don’t have a highlighted heart icon and the system seems to think it can’t remove such an album. Of course, YouTube doesn’t work, as it can’t work because it’s strictly linked to having a Rose account.
The question is, why was it necessary to link the account to anything related to listening to music? Rose is the only provider in the world to have done this, and as you can see, there are problems with it. If you’re having general issues with the app, you should keep it as simple as possible to avoid problems. Let’s hope they sort this out quickly and that we’ll be able to use the app normally.
I’m just wondering why, when I log into my account on the app, it logs me out automatically after a while, and why I can’t log in at all on the player – it only stays logged in for a moment before logging me out straight away. Perhaps an authentication server has indeed gone down, but they need to fix this so that the app and the player can be used properly.
There was an issue with the Android RoseConnect Premium app, which has now been fixed and redeployed. The update is complete, so please check it again."
Hi,
Besides my screen being way too dark, here’s what’s bothering me:
When I start a playlist, it plays track by track. I can skip tracks using the “forward” or “backward” buttons and stay within the playlist.
But as soon as I play a track directly from the active playlist, the next song is no longer from the playlist—the algorithm plays something else…
I’d really like to stay in the playlist, though.
Is this something that can be fixed in HiFi Rose’s programming?
Best regards
Róża_miłość
Rosehan
The error I mentioned is present in both apps. This morning I saw a new update for both apps, but so far I can only see new versions of both apps available for download on one smartphone (I don’t remember, because I might not have installed the update on that smartphone on Friday). On the other smartphone, I don’t see new versions of both apps available for installation.
I’ll install them and see if the problem has been fixed in both apps.
I’m surprised that the problem is with the app, and also with the RS 151 device and other devices, I can’t log in to my Rose account, and what’s the reason for the inability to use the apps properly?
I understand there will be updates for both apps. Have you fixed this for yours, and should both apps work properly without updating?
Regarding the Rose One app, it supposedly works now. Initially, it worked in the app, but after switching to the old app, I was logged out of the app again, and I had to log in again using the old app. Unfortunately, it wasn’t possible to log in using the old app and had to do it using the new app. However, when I logged in on the Rose RS 151 device, the account still wouldn’t be logged in. So I did a hard reset by unplugging the Streamer connection cable and plugging it back in. Thank goodness, that helped, and I was able to log in to my account on the device as well. However, I don’t know if you can log in using the old app, and another update to the old app recently came out, but I haven’t checked because I don’t want to touch it yet. But someday, when I’m listening (I won’t be listening to music for a few days now), I’ll have to check, install the old app, and see if I can log in to my account.
One thing is certain: Rose really needs to get to work, because there are bigger, darker clouds looming regarding the quality of this manufacturer’s apps.
Dear HiFi Rose users
We apologize for the inconvenience.
The recent login/account authentication issues affecting the Android RoseConnect Premium and Rose One apps have been fixed and redeployed. However, in some environments, the same issue may continue due to remaining app cache, account session data, or device authentication information.
We are continuously investigating and improving the following issues:
We sincerely apologize again for the inconvenience, and we will continue working to provide a more stable user experience through ongoing updates.
Rosehan
And why is a Rose account needed on devices and in the app? Why link it directly to YouTube, for example, when there are issues with that? No other streaming player manufacturer does this, and as a result, they don’t have any problems. If you’re unable to ensure the app works properly with the account, perhaps you should remove it so that it doesn’t interfere with the app’s functionality.
I never understood this either. I also never understood why Rose is rebuilding the wheel supplying artwork and metadata rather than using established databases. I don’t understand why they need to have a copy of the music (or its metadata) that I have ripped and stored on the internal hard drive. I have concluded that the company: (1) hates to pay license fees to other companies to use their proven technology; and (2) will begin to charge users a subscription fee for the services they provide.
I have no problem with any of this if it works. But the problems I see are: (1) Rose’s homegrown technology does not hold a candle to that of the established database providers; and (2) based on the comments that I read here daily, Rose won’t have any repeat customers by the time they get the bugs worked out of the software.
Beautiful hardware though for sure.