@alatka
Thank you for sharing the issue.
We have confirmed the issue and will address it in the next release.
Thank you, Guys! Looking forward next update.
Motorola Moto e13 Android 13, TLAS33 105-285-7, security patch 5 2025
Thank you, Guys! Looking forward next
Had a strange thing happen.
Had my RS520 turned off. (Not sleep mode but completely off.)
I went to Rose One App. Instead of notifying me that it couldnât connect the app acted like it was connected to the RS520.
Something you may want to checkâŚ
Some time ago, I wrote about how the VU meters on the RS 151 have a life of their own and have nothing to do with the actual sound of a given track on the album being played. The VU meters jump to 50% almost immediately after starting a track, and if the music and dynamics are at a higher level and persist for a while, they settle at 70-80% and stay there.
You promised to address this issue, but so far, the level is embarrassing and embarrassing for the producer. Weeks go by and itâs still the same, and youâre doing nothing about it. When will this be done?
Secondly, in the Tidal app, thereâs only one way to save an album to your favorites: you have to save it from the album itself. If the album isnât playing yet, for example, on the third or fourth track, pressing the heart wonât save the album to your favorites, even though a message about this is displayed. Sometimes the first track has the option to save an album to your favorites, but the second, third, fourth, etc. donât. We also donât immediately see whether an album has been added to favorites. Only after exiting Tidal and pressing the HOME button, then selecting Tidal and going to Favorites, do we see that the album hasnât been saved, or has been saved to Favorites.
Removing an album from Favorites is a similar issue; sometimes you have to repeat the process twice to remove the album, and then you have to go to Home, then select Tidal, then Favorites, and only then can you see the deleted album.
Unfortunately, Qubuz is now just as bad as Tidal, with the same bugs. Everything worked fine in the previous app, but this needs to be improved, as adding and removing favorite albums and songs is a core part of the app.
Please address these issues as soon as possible, as both have been occurring for several months now, and itâs embarrassing and shameful that simple things canât be fixed so that users donât have to worry about using the latest app on Android.
I had the same ( or similar ) issue this morning when listening to to some playlist tracks on my RS520 via Rose One ( 1.0.19.1) .
After about 1 hour of uninterrupted listening, the unit just suddenly switched to Standy mode. Rose One app remained open on my iPhone 16 but I was only able to restart the 520 after first closing Rose One and then reopening.
Never happened before.
Currently, there are too many glitches on Rose One for it be considered as a serious replacement for Rose Connect Premium. ( see the many comments on this forum ). The policy of a â quick fixâ, released every Friday, is failing to solve some of the key problems which have already been flagged while at the same time introducing new ones !
My big fear is that Rose Connect Premium could be âswitched offâ before the development of Rose One is complete ( the official â global launch â date was April 1, which still completely baffles me ! ). That really would be a nightmare scenario !
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Yeah, its just as you described.
Iâll do some more testing to see if I can isolate it. The issue doesnât seem to happen w BT or airplay⌠but will test that more as well.
thx
The improvements related to the VU meter are expected to take some time.
We have been informed that both the design and operational issues will be addressed together in a future update, but the expected timeline for implementation is likely the second half of this year at the earliest.
The issue related to Favorites has been reported to our software team.
We will work to resolve it as soon as possible.
This app is terrible. Iâll stick with rose premium for the moment.
1 Like
Just to follow up.
Iâve tested using the BT connection where I am using Laptop â MB20 â RS520 no issues.
Iâve tested airplay⌠no issues.
I had powered the RS520 down overnight. Now retesting the USB cable for over an hour, no issues.
(The Rose One App is closed. )
Will test it again w the app open to see if that had any impact.
It could be that rebooting the RS520 cleared out the isuse.
One thing that amazes me is how itâs possible that no one at Rose sees all these errors, aside from the indicators, which have had a life of their own almost from the start. No one thought to improve their performance. Otherwise, why bother doing something that has nothing to do with reality? Itâs reprehensible that youâre launching a new app and thereâs no one at Rose checking everything to make sure itâs working as it should in a 21st-century app. Adding and removing favorite albums on Tidal and Qoubuz is the foundation of such an appâs operation, yet you yourselves didnât notice that there was a bug that needed to be fixed, because that should be a priority for you as a producer. It was enough to fix and modernize the old app, which works well in most cases, while the new one has the same problems people are reporting because, as a producer, you donât detect and fix them. Itâs truly worth reflecting on your actions and showing respect to those who buy Rose devices.
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You are talking about having a QA team which will be larger than the size of their developer team.
Donât get me wrong, I believe that the developers should be testing their own code,
But I think the flaws run deeper.
It starts w the design philosophy that the app is primarily used for listening to music than in controlling the unit. Do you reach for the remote, or do you reach for your phone, iPad or laptop to turn it on, set volume, inputs, change EQ, etc ⌠Since I use Spotify⌠I use Spotify to control what I am listening to⌠unless I want to listen on RoseTube.
Also my pet peeve is that their event model is pull/poll vs push.
So if you change the volume⌠its not reflected in the app until you exit out and reenter that page.
If it were a push model⌠the event would be sent from the unit to a listener thread in the app where it would then update the interface.
This could also be interesting if they ever wanted to integrate it into a smart home network.
(e.g Your Samsung washer or dryer alerted you that the wash is ready. ) [Audio alerts].
But thatâs a different discussion.
Thank you for your valuable feedback. We are aware of the issues you mentioned, and our software team is currently working on improvements.
We sincerely apologize that the Rose One app has not met your expectations. We will prioritize improving the stability of core functions.
Going forward, we will ensure more thorough testing during updates to provide a stable and reliable user experience.
Once again, we apologize for the inconvenience, and your feedback will be actively reflected in improving our products.
Thank you for your feedback. We recognize that your points regarding QA, design philosophy, and the event handling model are all important.
We are continuously improving our testing processes and app architecture, and are actively reviewing enhancementsâespecially around real-time updates (push model) and overall control experience.
We will continue to incorporate user feedback to deliver a better experience.
Thank you.
Honestly, you need to pay more attention to what youâre improving and have people reviewing the app, actually playing with it, and spotting bugs.
In Europe, such people would be free; it would be unthinkable for people to verify the product, not employees who are paid for it.
As I wrote, adding and deleting albums from the app is fundamental, and how did Rose fail to notice that such bugs exist, causing frustration for users, requiring them to use two apps simultaneously, because the old one handles this much better.
I sincerely ask for concrete actions and higher expectations for the employees responsible for these matters at Rose, or perhaps hiring people who can do these things, because the way the app works also underscores the respect you have for the people who buy Rose products, who wonât have to buy another device if you donât improve the quality of both the app and the devices.
Thank you for your honest feedback. We fully recognize the importance of stronger QA, core feature stability, and overall user experience.
We are currently improving app quality and reinforcing our testing processes, with a strong focus on stability and completeness of fundamental features.
We will continue working to deliver a better product and experience.
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