There seem to be a lot of problems with the new update. Wouldn’t it be better to go back to the last version with an OTA back update until the problems are fixed and the system is stable?
I haven’t carried out the current update yet, but every time I turn it on it’s annoying that a window pops up to alert me to the upcoming update. Can’t you hide the window? This is possible in the Premium Connect app, just not on the device.
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100% agree! I have asked @ROSEHAN this question here as well. Fortunately, I have not updated to this new version (nor will I) but I’m also aware many are feeling the pain and frustration from the issues associated with this mistep of a firmware update. Given the apparent delay involved with resolving these issues and the significant manner in which the issues are hampering the use of our various devices, it seems the least Rose can do to help alleviate growing user frustrations is to provide a roll back to a properly working operating system until they can provide a correct and tested update. Also, it would be wonderful if I didn’t have to keep getting a pop up prompting the very update that is causing such known and documented problems. Rose… Please take down this problematic update and make this go away and allow us to run the updates whenever we wish once they have proven to work properly without issue.
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Tidal logout issue continues for me. Just got logged out again now while playing music after playing about 6-7 songs this evening.
Hello,Hifi Rose
Well ,i don’'t know what else to say …both Qobuz and Tidal needs to login every time i use RS130 and RS250A.
Please let us to roll back to the previous firmware ,also to mobile app to.
I really don’t understand why we use a failure firmware without to be able to roll back to the good one.
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I skip a track and it logs me out of Tidal.
I’m a fan and have been supportive. Can I ask you - do these software releases get tested at all?
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Edit: fixed with very latest update.
Qobuz logs in fine but it only plays 30 seconds of each song. Logged out and back in. Same. My account is good, it works in other applications but not Rose
Kicked out a Tidal a total of 7 times during my listening session with Tidal over 5 hours. I think the question has been asked before but I will ask again, have these software packages been tested prior to a full-scale release. There are issues with the Rose Connect program for MAC and PC, issues with the Android and IOS app, issues with the Rose OS and more that I am sure I am unaware of at this moment.
For some of us Hifi Rose has rendered our streaming setup inoperable. Is there any plans to make sure this is fixed ASAP and an explanation provided to the installed user base and a clearly defined path to make sure this does NOT happen again. I feel this is the one that broke more than anything but the prior updates have often broke as much as they fixed.
How about the community gets access to more Hifi Rose employees than just @ROSEHAN let’s say for example the software and hardware team leads and maybe some executive leadership.
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I agree with the same question, why can’t the previous working software be used.
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A few more comments:
- Since the recent software update the Rose Connect Premium App has become very slow to respond on both iPad and iPhone ( iOS 17.1 ). Often, to switch from Rose Radio to,say, Rose Tube or Tidal, I sometimes have to tap the Tidal or Rose Tube icons two or three times before they respond.
- Despite the “fix” Tidal still occasionally asks me to login. However, I’ve found that by hitting the icon of another app while in Rose Connect Premium and then going back to Tidal, everything is fine. No need to login to Tidal. Bizarre !
- Qobuz still seems to require a login every 24 hours. I hope Qobuz respond quickly. I get the impression that they are not the quickest to react - their USA CEO was quoted as saying Qobuz Connect would be introduced “ first half of 2023”. Now Qobuz tells me “ sometime next year”!
Hi,
It wasn’t working with Qobuz with this update, I restored the factory settings and reinstalled everything, since then Qobuz has been working, luckily I have an RS 250.
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Every day,.when I turn on my rs201e, I am forced to log in to Qobuz again. I have an Android tablet
I use my rose520 from three devices.
PC, Android phone, iPad.
At least the iPad was still working until the last day, but now it doesn’t even let you log in.
I can’t use my expensive device with any of the three devices since the update.
According to the system, the email address I used until now doesn’t even exist, and if I were to register again, I wouldn’t be able to, because then my email address still exists.
Is there a way to roll everything back to the version that still works?
I wrote to the admin here several days ago, but he hasn’t responded since then…
How is it possible for such an expensive device to release an update without first checking it? Literally everyone had some kind of mistake, so there was a huge amount of negligence here. By what right was such an alpha status update released?
Everyone has been having problems for weeks now, yet they haven’t solved them. This is how rose loses its existing user base - I wouldn’t buy this tool again and I don’t recommend it to anyone.
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I’m a member of the 30 second club too!
I plagiarized this from a Reddit user but I think it applies to RoseConnect:
"One thing that is never talked about, even in reviews of Streaming Equipment, is the SOFTWARE.
On a daily basis, you interact with the Management software. The software you use to search, organize, and select the music. If that doesn’t work, or is not well designed, then, no matter how good the hardware is, your perception is bad."
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Dear Rose developers
Is there any news regarding the faulty current software? Is there a timeline by which all these errors will be eliminated?
Why is it not possible to upgrade to version 4.7. to return, it’s running smoothly, I’m still using it.
I would like an update that is user-friendly and I don’t need to have any in-depth computer science knowledge.
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Just noticed today the entire RoseTube Search function (from the 150b as well as all iOS devices) ceases to return any results. All other apps’ Search works fine (Qobuz, Video etc)
I did see that if I installed/uninstalled Tidal app form the Rose Store that my flashing Search results issue was resolved, but this is a new bug since 4.15.12
I confirm, the search function in the RoseTube stopped working in the new release entirely. Please fix ASAP.
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I am having most of the issues (log out of Tidal, app failure). Also getting this message when I start a new album on Tidal. I hit Restart and the whole message goes away without restarting (or discernibly doing anything). It comes back the next time I start a new album.
The search function in the RoseTube appears to be working now.
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I find it interesting and frustrating that receiving an answer to this very simple and valid question is virtually impossible especially considering the scope of the problems that exist in this flawed firmware update. Rose really needs to be far more proactive and transparent in addressing this with the Rose community and it’s users. I am a HUGE Rose fan and love my device, however the manner in which this situation has been and continues to be handled is really not acceptable. I am only grateful I have approached all updates with caution and delay before applying them…especially in this case as I am still running the same previous versions of firmware and app software and have not had to endure the frustration so many others have. But that does not make Rose’s inaction acceptable. Come on @ROSEHAN @ROSELOA please provide updates on how this flawed firmware is being addressed and when it will be corrected. It is simply not OK to leave so many users hanging with such basic problems on our expensive and valued devices. Please.
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