[OTA] SW Ver 4.15.12 Software Release ( RS130/RS520/RS150/RS250/RS201 )

ROSE NOTICE New Software Release
#103

I use my rose520 from three devices.
PC, Android phone, iPad.
At least the iPad was still working until the last day, but now it doesn’t even let you log in.
I can’t use my expensive device with any of the three devices since the update.
According to the system, the email address I used until now doesn’t even exist, and if I were to register again, I wouldn’t be able to, because then my email address still exists.

Is there a way to roll everything back to the version that still works?

I wrote to the admin here several days ago, but he hasn’t responded since then…

How is it possible for such an expensive device to release an update without first checking it? Literally everyone had some kind of mistake, so there was a huge amount of negligence here. By what right was such an alpha status update released?

Everyone has been having problems for weeks now, yet they haven’t solved them. This is how rose loses its existing user base - I wouldn’t buy this tool again and I don’t recommend it to anyone.

3 Likes
#104

I’m a member of the 30 second club too!

I plagiarized this from a Reddit user but I think it applies to RoseConnect:

"One thing that is never talked about, even in reviews of Streaming Equipment, is the SOFTWARE.

On a daily basis, you interact with the Management software. The software you use to search, organize, and select the music. If that doesn’t work, or is not well designed, then, no matter how good the hardware is, your perception is bad."

4 Likes
#105

Dear Rose developers
Is there any news regarding the faulty current software? Is there a timeline by which all these errors will be eliminated?
Why is it not possible to upgrade to version 4.7. to return, it’s running smoothly, I’m still using it.
I would like an update that is user-friendly and I don’t need to have any in-depth computer science knowledge.

4 Likes
#106

Just noticed today the entire RoseTube Search function (from the 150b as well as all iOS devices) ceases to return any results. All other apps’ Search works fine (Qobuz, Video etc)

I did see that if I installed/uninstalled Tidal app form the Rose Store that my flashing Search results issue was resolved, but this is a new bug since 4.15.12

#107

I confirm, the search function in the RoseTube stopped working in the new release entirely. Please fix ASAP.

1 Like
#108

thanks for posting confirmation @michkhol

#109

I am having most of the issues (log out of Tidal, app failure). Also getting this message when I start a new album on Tidal. I hit Restart and the whole message goes away without restarting (or discernibly doing anything). It comes back the next time I start a new album.

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#110

The search function in the RoseTube appears to be working now.

1 Like
#111

I find it interesting and frustrating that receiving an answer to this very simple and valid question is virtually impossible especially considering the scope of the problems that exist in this flawed firmware update. Rose really needs to be far more proactive and transparent in addressing this with the Rose community and it’s users. I am a HUGE Rose fan and love my device, however the manner in which this situation has been and continues to be handled is really not acceptable. I am only grateful I have approached all updates with caution and delay before applying them…especially in this case as I am still running the same previous versions of firmware and app software and have not had to endure the frustration so many others have. But that does not make Rose’s inaction acceptable. Come on @ROSEHAN @ROSELOA please provide updates on how this flawed firmware is being addressed and when it will be corrected. It is simply not OK to leave so many users hanging with such basic problems on our expensive and valued devices. Please.

11 Likes
#112

I too see the Search issues resolved for my iOS devices, thank you.

#113

i’m not using tidal or qobuz, so everything is fine…except the vu-meters.
The needles don’t move normally like a real vu-meter, they seems to freeze while moving.

2 Likes
#114

Apparently the new Eversolo DMP-A8, not even on the market yet, has been noted to have accurately tracking meters. Funny how a company nobody had ever heard of 15 months ago has a stellar app and functioning hardware. Must be magic.

2 Likes
#115

No one gives anything away, it has always been like this for all objects. If one wants to be satisfied and save money, that’s another matter.
No magic, personal opinion.

#116

I made no suggestion other than a company also new to mid-tier audio, making similar products, seemingly can make an app that works.

#117

Apparently you are right, if you read the product forum you will see that there is no shortage of problems there either…only that Rose has sold many more devices in response to the problems detected, so if the other product has problems with a sales volume lower, it is certainly not a great success. Having said this, Rose’s necessary improvements are welcome.

#118

Zidoo has been in business since 2014 though, making quite high-tech, software-heavy products. They have far more experience with firmware and app development than Rose does.

#119

All the more reason to have looked at them as a reminder that one should have the SW development resources before attempting to jump into a high end market.

#120

In the ideal world, sure. As it is, Rose, while deserving of quite a bit of criticism, isn’t even doing too bad, compared to some.

#121

Boris M,

I would give HiFi Rose an A+ in hardware development.
As to software development and support, it’s not up to that of devices costing half as much.

StandardModel

#122

I’ve lost count of how many times NAD/Bluesound (certainly having more dev eloper resources than Rose) managed to break Roon compatibility in already certified devices. Or how many complaints there are about software from Linn or Naim and other storied and expensive names.

The sad truth is that, not sure about Korea, but in the Western world no niche HiFi company (short of maybe something under Harman umbrella) would be a competitive employer for software developers.