Hi @edwardmos
Worth a try rebooting the device. It helps in my case. Just a suggestion.
thanks! tried, but did not work.
Good morning @TomT, @Edwardmos,
Tom, by restart you mean just restarting??? Sometimes the internal RAM is not completely erased. (Warm reset)
I would switch the device off completely (cold reset) and pull the plug out of the socket (or switch a power outlet to OFF). Then smoke a cigarette or drink a glass of beer and then start the device up again.
I would try that (nothing is erased, you do it like with a cell phone or computer). Sometimes devices just freeze.
Try that, Edwardmos
Yes, there’s an option called reboot which restarts the device. Turning off the device completely for a few minutes is also help. Rebooting and turning off may not always work but it’s better than doing nothing.
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Tom, I completely agree with you.
I don’t want to offend any Hifi Rose user either, but many guys just want to listen to music and everything should work perfectly for guys like that. But that’s not the case and you should spend a little time dealing with technical details like that.
Yes, when you restart (of course I know the function) on the device or in the app remote control, the device is briefly disconnected from the power supply. But there are also capacitors built into the device that still give off residual voltage for a certain amount of time, so that the RAM is still supplied with power. I’m not an electronics engineer and as I said, @Edwardmos could try it. Otherwise, it might have to come from the software side.
But these are just my guesses.
Have a nice weekend, my big boy 
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I have the following problem:
After updating the device (RS250) and the Samsung Pad with Rose Connect Premium Update, the pad keeps crashing. Version is Android 14.
The device (RS250) works perfectly though.
I tried all them, still not working… need help from Hi Fi Rose
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I have the impression that when releasing new software, the HiFi Rose team tests it on users of Rose products. It should be the other way around, the HiFi Rose team should tests the software for as long as they decide that everything is OK.
It cannot be that new software spoils what was good and introduces new changes that are not well-tested.
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But you could also simply appreciate that issues are fixed immediately…
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One update firmware per half year You tell this is immediately??? This is joke.
We will wait a couple months for new firmware that fix problems now we have.
I’m working in big company which deals with the production of TV software and there is no way to improve the software within half a year. New update appears within a month if there is any problem with stable work.
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Why oh why does the app have to open afresh every single time?? That is quite annoying!!
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Hello… Because is crashing everytime when goes to the background.
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App is crashing after you hide it and bring back to forground again…
Nice work.
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I’m using RS150 and after updating to 5.7, all albums are lost in “Music”, it keeps “Media Scanning” and I have waited for 1 day already.
Would you please let me know how can I really rescan it properly? I’m using internal SSD for storage.
Thank you
I completely agree with what you wrote. I wrote the same thing above. And I don’t even try to understand the morons who defend this situation. Because no matter what software company in the world, what is happening is a disgrace! I work in a technology company. I am speaking as someone from this world. This situation should be a great source of shame for those responsible.
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Hello @Garychau,
Take a look here
[OTA] SW Ver 5.7.05 Software Release ( RS130/RS520/RS150/RS250/RS201) - #129 by Bonte? U=bonte
[OTA] SW Ver 5.7.05 Software Release ( RS130/RS520/RS150/RS250/RS201) - #131 by Bonte? U=bonte
and try it. I had this before with my RS520, the built-in SSD was not displayed on the device or in the app. It wasn’t there, as if there wasn’t one installed.
If your SSD is visible, do a DB reset and scan it again…it’s quicker now.
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I finally decided to jump into the 5.7.05 release … And i’m now discovering New bugs !
One is annoying with Qobuz titles in my playlist : when I try to play them directly, either by clicking on the titles or selecting NEXT, the title is truncated a few seconds to start with and limited to 30 seconds !
If the next title is played automatically from the playlist, everything IS normal…
After the update I cannot turn of the vu meters. With every new song in Spotify for example, they reappear
Try to log out and log in again in Qobuz
Thanks for your advice. I did try to turn it off and unplug the machine for a few minutes.
I connected it back, but unfortunately, it seems like it’s the same.
I tried to rescan it again and it keeps “media scanning”. I don’t know what else I can do to retrieve back all my albums to my Media Library.