Problem at Rosetube

Function Rosetube
#59

@Charrison

Currently, we are not experiencing any issues with RoseTube playback.
After trying all the steps mentioned above, are you still seeing an error message and unable to play?

Temporary Workarounds to Try

  1. Uninstall RoseTube completely and reinstall the latest version from RoseStore.
  2. Reboot or power cycle your device.
  3. Toggle the “Use VLC Player” option if available.
  4. Switch to a more stable network connection.
#60

Hi Rose_love, after disconnecting and reconnecting the power chord, I don’t see the updae in the Rose Store.

#61

@HansRoggen

Please help us clarify a few points:

  1. When you enter the ROSE Store, do you only not see the Update button, or do you not see anything at all?
  2. If you do not see anything when entering the ROSE Store, it means that your ROSE device is not connected to the network. Please check whether your Wi-Fi or Ethernet connection is properly connected.
#62

Hi Rosehan,

1 is correct. Everything is working but I don’t see the update buton for RoseTube.

Hans

#63

@HansRoggen
If your RoseTube version is 5.10.01.61, the update has completed and the Update pop-up will not appear. Is RoseTube playing normally?

#64

@Rose_love

I am confused.

My latest RoseTube version is 5.9.07.60
From your most recent post I note that the latest version should be 5.10.01.61.

This morning I deleted my current version of RoseTube, rebooted my RS520 and then reinstalled. The version is still 5.9.07.60

I did not unplug the power chord before deleting but why must I have to do this for a simple upgrade of the app ?

#65

An update to my previous post.
This time, I unplugged my RS520 before deleting and reinstalling RoseTube.
Same result. Version is still 5.9.07.60

#66

Hi Rose_love,

my version is 5.9.09.61
After (un)plugging and also deleting and reinstalling RoseTube the version remains the same.

Just to be sure: my Rose-ID is 0D6E01

#67

@Martini
We apologize for the confusion.
Currently, the official public version is Ver 5.9.07.60. We are planning to release Ver 5.9.09.61 as a general update for all users in the near future.
In the meantime, we are manually enabling the Ver 5.9.09.61 update only for those who are specifically experiencing issues with Rose Tube. To receive this update, please provide us with your Rose ID
If you are having trouble using Rose Tube, please share your Rose ID with us. We will then configure your device to update to Ver 5.9.09.61.
If you are not experiencing any issues, you may continue to use your current version.

#68

@Rose_love
Thank you for your prompt attention to this.
Currently, I am not experiencing the problems some users are having. Therefore, I will wait until the forthcoming general release update of 5.9.09.61.

#69

@Martini

If any issues occur after updating to a future new version, please feel free to contact us at any time.

#70

Same problem here. The workaround does not work for me.

#71

Hi, same issue. None of the recommended solutions resolve the rosetube issue

Sw 5.9.07.60
Rose id 0D2C27

Please assist to resolve urgently

Thanks

#72

Inzwischen läuft auf RoseTube gar nichts mehr. Alle Versuche, Deinstallieren/Installieren sind gescheitert. Wieso macht RoseTube immer wieder Probleme. Jeder TV Hersteller kann das 10x besser. Fragt doch mal bei Samsung, vielleicht können die euch helfen.

#73

Inzwischen läuft auf RoseTube gar nichts mehr. Alle Versuche, Deinstallieren/Installieren sind gescheitert. Wieso macht RoseTube immer wieder Probleme. Jeder TV-Hersteller kann das 10x besser. Fragt doch mal bei Samsung, vielleicht können die euch helfen.

#74

Hello,

Today I encountered a problem with RoseTube. I get the message “Video Playback Error. Could not play due to a temporary error. Please try again later.” RS151, ROSE ID 0D86F7. System version 5.10 (Early Access).

Please help me solve the problem.

Regards,
Pawel

#75

Here too, nothing goes , al totally frozen.

Maybe you could ask your collegues from LG for advice for perminant fix?

#76

I have had flawless youtube operation through the Rosetube for 4 years. I like using it because the commercials are bypassed. But as of this week I get the infamous temporary error message but another error message also pops up which I have never seen until this week…"Private or personalized lists cannot be queued" I am just opening videos from the home page, nothing in a personal list so i have no idea what that is.

1 Like
#77

Dear HiFi Rose users

ROSETube playback was temporarily unavailable yesterday.
The issue has now been resolved, and playback should work normally.

Please refer to the link below for details:

#78

This hit me today… until I rebooted my RS520 and then things started to work.