Problem at Rosetube

Function Rosetube
#61

@HansRoggen

Please help us clarify a few points:

  1. When you enter the ROSE Store, do you only not see the Update button, or do you not see anything at all?
  2. If you do not see anything when entering the ROSE Store, it means that your ROSE device is not connected to the network. Please check whether your Wi-Fi or Ethernet connection is properly connected.
#62

Hi Rosehan,

1 is correct. Everything is working but I don’t see the update buton for RoseTube.

Hans

#63

@HansRoggen
If your RoseTube version is 5.10.01.61, the update has completed and the Update pop-up will not appear. Is RoseTube playing normally?

#64

@Rose_love

I am confused.

My latest RoseTube version is 5.9.07.60
From your most recent post I note that the latest version should be 5.10.01.61.

This morning I deleted my current version of RoseTube, rebooted my RS520 and then reinstalled. The version is still 5.9.07.60

I did not unplug the power chord before deleting but why must I have to do this for a simple upgrade of the app ?

#65

An update to my previous post.
This time, I unplugged my RS520 before deleting and reinstalling RoseTube.
Same result. Version is still 5.9.07.60

#66

Hi Rose_love,

my version is 5.9.09.61
After (un)plugging and also deleting and reinstalling RoseTube the version remains the same.

Just to be sure: my Rose-ID is 0D6E01

#67

@Martini
We apologize for the confusion.
Currently, the official public version is Ver 5.9.07.60. We are planning to release Ver 5.9.09.61 as a general update for all users in the near future.
In the meantime, we are manually enabling the Ver 5.9.09.61 update only for those who are specifically experiencing issues with Rose Tube. To receive this update, please provide us with your Rose ID
If you are having trouble using Rose Tube, please share your Rose ID with us. We will then configure your device to update to Ver 5.9.09.61.
If you are not experiencing any issues, you may continue to use your current version.

#68

@Rose_love
Thank you for your prompt attention to this.
Currently, I am not experiencing the problems some users are having. Therefore, I will wait until the forthcoming general release update of 5.9.09.61.

#69

@Martini

If any issues occur after updating to a future new version, please feel free to contact us at any time.