Problem LOGIN roseConnect

Function RoseConnect
#45

Hello @Joe ,

Please check your email again.

Thank you,

#46

I have problem in creating an account in Rose Connect. When I try to sign up after entering email account (larrylau@yahoo.com), user ID and password, no verification email was received. Please help.

For your info, I previously received an outdated email for authentication but it prompted failed authentication after I clicked on the link provided.

#47

@LarryL20 , please check your email again.

#48

I didnā€™t receive your email, checked my Junk Folder also. Need an email verification sent to: gilbertone@mac.com.
Thanks.Joe

#49

Hi @ROSELOA

Problem fixed. Thanks.

#50

Hello @Joe ,

I see you read my email on Oct-19th, isnā€™t that you?
The email name is ā€˜Hello, this is HiFiRose.ā€™

#51

yes, I read your email from Oct 19th and yes it is me. However, I still havenā€™t received a verification email from you so I canā€™t sign up. email is: gilbertone@mac.com. please resend.
thanks.

#52

Hello @Joe ,

As I emailed you, ROSE has two kinds of accounts.

  1. ROSE homepage account
  2. ROSE device & Rose Connect Premium APP

I can find your email address from ROSE homepage but not from No.2.
So, please check where you made your account.

How to make account for ROSE device & Rose Connect Premium APP

  1. ROSE device ā†’ Settings ā†’ User Account ā†’ Sign IN
  2. ROSE Connect Premium ā†’ Settings ā†’ MyPage ā†’ Sign IN

Or, do you mean that you joined again after checking the email?
I searched your email once again, but I couldnā€™t find it.
Please let me know your nickname that you made when you joined RoseConnectPremium.

Thank you,

Login failure Rose app
Rose connect log in issue
#53

yes, I was able to sign in finally. I didnā€™t see the user agreement that you have to agree to, thatā€™s why I couldnā€™t sign in. Iā€™m now able to use Rose Connect, thanks.

#54

user name is Joe2, thanks

#55

Bonjour,
Est ce possible dā€™avoir un mot de passe pour me connecter via Rose Connect.
En vous remerciant par avance.

#56

Bonjour ,
Comment procĆØde t- on pour supprimer des albums sur ma collection ( Qobuz ) dans Rose Connect ?
En vous remerciant par avance

#57

Could you also help my with my Account ? Hallo@Zeglin.de Thanks a lot in advance.

#58

Hello, I checked your email but thereā€™s no record of your email signed up.

Please check again, and make sure that you have to sign up in ROSE APP or your ROSE device.
(Separated from ROSE homepage account)

  1. ROSE device ā†’ Settings ā†’ User Account ā†’ Sign IN
  2. ROSE Connect Premium ā†’ Settings ā†’ MyPage ā†’ Sign IN
1 Like
#59

used another e-mail address and that solved it. Thanks!

#60

Iā€™m having problems to connect rose and app.

my email is fernandomosilva@gmail.com

#61

Hi @ROSELOA ,
Finally I got my device delivered today. Just started playing aroundā€¦
The first problem come across is not able to login RoseConect! Tried both methods you suggested above (From device as well as App). But no luck :frowning:
I did receive the activation email over signup and followed the verification. However when I tried login, it takes me nowhere. Appreciate if you can take a look and suggestā€¦

Regards,
Sony.

#62

used the email - sonyj912@gmail.com

#63

Hi Iā€™m new to this forum Iā€™ve just Made a account and password on my RS150, verified the email now I cannot login at all.
My email address is myearwood173@yahoo.co.uk
Thanks Matt.

#64

Hello @fersilva71 , @sonyj , @myearwood173

Seems like all your accounts are normal.

We had issue about ROSE login and itā€™s solved now.
Would you login again and see if it works?
If it still doesnā€™t work, please let me know.

Thank you,