Problem LOGIN roseConnect

Function RoseConnect
#104

I received an email, I clicked on the link, but I still didn’t get access to rose app.
The second time I click the link it says
Account authentication failure.
why I can’t log in and use the device?

#105

Hello @Khvelos1959

A temporary password has been sent to you by E-mail.

#106

Thx! It’s work perfectly! I must change pas or I can still have temporarily password ?

#107

Hello @Khvelos1959

I’m sorry for taking a long time to solve the problem.
It doesn’t matter if you use a temporary password.

Thank you

#108

@ROSEHAN, @ROSELOA

I cannot login to rose connect. Can you please enable this?

#109

@smokingdog

I have a few things for you to try.

  1. Does it mean that your Rose device cannot connect with the RoseConnect app?
    If so, please check if the IP address of the Rose device and the IP address of the device using the RoseConnect app are the same.

  2. Does it mean that you cannot log in from Rose device and RoseConnectapp?
    Are you signed up?
    Rose device–>Settings–>User account.
    If you get a login error even after signing up, please go to RoseConnect app–> Settings button at the bottom right–> My Page–> Find ID and password.

If that doesn’t work, please let me know the e-mail address you entered.
We will send a temporary password to the email address of the registered ID.

Thank you

#110

It is an initial set-up problem. I have never been able to login to RoseConnect. I have registered and everything seems to work normally. For example, a verification message is sent to my email. But when I try to login I get an error message.

I think I need a temporary password so I can start over again. I do not want to put my email address on a public forum like this. Can I send it to you in another way?

#111

hello I received my rs 520 yesterday and I can’t create a rose connect account can you help me? here is my email ( allag.1305.aziz@gmail.com) thank you

#112

Everything its ok thank you

#113

@ROSEHAN what is your support email so i can send you my email?

Thanks

#114

@Aziz @smokingdog

We apologize for any inconvenience caused during use. If you tell us the part that does not work in the email below, we will respond kindly.
Before that, there are a few things to check.

  1. Have you signed up for a Rose account?
    Rose device–>Settings–>User Account–>Sign up

  2. You have signed up, but can’t log in?
    When registering as a member, you may enter the password only once, so you may have entered the wrong password when registering.
    RoseConnect app–>Settings–>My page–>Find ID/Password

  3. If the method above doesn’t work, please let me know the email address you used to sign up for Rose.
    We will send you a temporary password.

Please send your email address to eunseong96@citech.kr when registering for a membership or problem.

Thank you

#115

Hello
I can’t register neither the rose 201 or the application
I enter my mail and a user name, but when I enter my password, each time it tells me that the entered value is incorrect
my mail contact@karl-l.com
cordialy
karl

#116

@karllahmi

I’m sorry. We recommend that you use a different email address as the email form is not supported by us. Currently, emails with special characters between @ and . are not supported when signing up.

Thank you

#117

Hi there having problems Rose login in i had the same id always same password its says no member found .Do i need to sign rose tube too and rose radio or Apple ?

Can you explain its says to duplicate nick name i did not receive verified email yet i even sign on another id [quote=“ROSELOA, post:2, topic:624, full:true”]
Hello, you need to verify your email after registering as a member.
Please log in to the email address you entered when registering as a member and verify.

Thank you
[/quote]

Tried does not work [quote=“ROSELOA, post:2, topic:624, full:true”]
Hello, you need to verify your email after registering as a member.
Please log in to the email address you entered when registering as a member and verify.

Thank you
[/quote]

#118

Hello,

I need to check the status of your account.
Please message me the email address that you used for ROSE account.

#119

It’s [loungedegnstudio@gmail.com
Question
Do I use same I’d and password on rose tube too or all other app ?

#120

Hello,

Maybe there’s typo in your email address?
Seems like this is your real email address…

loungedesignstudio@gmail.com

You will have to make account again with loungedesignstudio@gmail.com
Or any other email address. The email address in your post is never registered.

#121

Hi I’m still having problems with login I have tried signing with new email I don’t understand Nickname tried and set the password but no verification email received so what do you want me to do next

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#122

Hello,

Please make your nickname shorter, like loungedesign and click ‘check for duplication’.

#123

Thanks for your help all working now