Problem LOGIN roseConnect

Function RoseConnect
#124

Sinds de nieuwe update kan ik niet meer inloggen op mijn HiFi rose 150. Het ziet ook mijn e-mail niet meer. met herstelwachtwoord onbekende gebruiker.
Ook wat emails verstuurd niemand reageert. zoeken met de rose id ziet hij wel mijn emailadres.

#125

Goedendag
Naar de nieuwe update deze week
Moet ik steeds opnieuw inloggen
Bij tidal en Qobuz

#126

@Sjonniebygood

We apologize for any inconvenience caused.
Please delete and reinstall the Rose Connect app.
Then try logging in to Qobuz on the app.

Thank you

#127

Al een paar keer gedaan
Helpt niet

#128

@Sjonniebygood

We apologize for any inconvenience caused. Please check a few things.

  1. Are your Rose device and RoseConnect app updated to the latest version?
  2. Please delete and reinstall the RoseConnect app.
  3. Log out of your Qobuz account from your RoseConnect app and log in again.

Try the above and let me know how it goes.

#129

Just unboxed my 150b itā€™s working but cannot log in in the rose app,
Ferdi Huismans
Bolliebobs@ā€¦ā€¦nl
Can you help me?
I logged out of Qobuz, I delete the rose app and installed it again.
All apps are up to dateā€¦

#130

Goedendag
Al een paar keer gedaan maar moet telkens opnieuw inloggen???

#131

@Ferdi @Sjonniebygood

Since Qobuz uses a new login method, we are causing the inconvenience of having to log in again.
We are currently resolving this issue with Qobuz.

Please tell us the model name of your cell phone.

#132

Goedendag

Ik heb de iPhone 12

#134

@Sjonniebygood

Once again, we apologize for any inconvenience caused.
This issue has been confirmed by Qobuz and us and will be fixed as soon as possible.

#135

@Ferdi

Please check a few things.

  1. Delete and reinstall your RoseConnect app.
  2. Log out of your Qobuz account and log in again.

If you cannot log in to your Rose account, please send your Rose account to the email address below.
eunseong96@citech.kr

We will send you a temporary password or verification email.
If you cannot find the password for an account, it is because you did not verify your email address when signing up for the account.

#136

Thanx, all works just fine now!

#137

Goedendag

Tidal heeft het probleem ook?

#138

@Sjonniebygood

Since Qobuz and Tidal uses a new login method, we are causing the inconvenience of having to log in again.
We are currently resolving this issue with Qobuz and Tidal.

#139

Ich kann mich aus den GrĆ¼nden auch nicht mehr anmelden !

Email: mx_fighter@hotmail.de

#140

Ich kann mich nicht mehr anmelden, ob app oder gerƤt. Passwort zurĆ¼cksetzen geht nicht, bekomme dafĆ¼r keine mail. Brauche hilfe !

Email: mx_fighter@hotmail.de

#141

@Markus

I have sent a temporary password to your email. Please check and log in.

#142

Hi sorry, can you please help me too, I tried to contact support but they donā€™t answer me, I have problems with the account my ID is 0D6D43 mail ā€œfabio.deppieri@gmail.comā€ I can enter the forum but with the same user and password from the app it doesnā€™t work, it gives me an error. Thanks! Fabio

#143

@fabione

I have sent your temporary password to the email below.
fabio.deppieri@gmail.com

To change your password, you must first be logged in to your Rose account.
Password changes can only be done through the RoseConnect app.
You can change to a new password in RoseConnect appā€“>Settingsā€“>My pageā€“>Editā€“>Change password.

#144

Thanks, probably Iā€™m doing something wrongā€¦ I tried to enter community.roseaudio.kr with the temporary password you sent me, but I had to put the password I had before. Sorry, youā€™re talking about Rose accountā€¦ can you please send me the correct link? Thanks! Fabio