Qobuz Connect working

[duffer5]

Same here. Qobuz connect, NOT working.

I can see the RS130 but Qobuz connect fails each and every time. @ROSEHAN to proactively answer the questions:

IOS: Updated to latest Qobuz app

Android: Updated to the latest Qobuz app

I never installed the beta version of the current release but did update this morning to the current 5.9+ version of the Hifi Rose OS without issue.

Qobuz connect enable (turned-on) in the Hifi Rose 130 menu

All apps see the device via Qobuz but fail to connect to the Hifi Rose 130

Not to be snarky but honestly this revision has been in beta for months and yet the most obvious challenges persist from beta to live release. This happens with each and every software release. It feels as there is no QA on beta releases prior to full GM releases.

[mikederivero]

I’m having issues doing the update on my RS130. It’s stuck for the past 90 minutes with the logo and do not turn off.

[Herve]

While waiting for fixes, it works with the qobuz web player.

[Goodsound]

Hervé, Please indicate what Rose hardware you use, so your posts are useful for others (or at least in your profile). Thanks

[Exotor]

I did the update this morning and everything was flawless. Once I was reconnected into my Qobuz subscription, I was able to select my device directly from Qobuz and it was perfectly working.

Thanks

[domrol]

Which device?
Please let us know…

[Cricri]

Hi,
The same on my side, Qobuz app sees the rose rs 150 on the network but is not able to connect the error is: “could not connect to media route”.

[noBru77]

Hello,

RS520: like all of you, after a regular update, Qobuz Connect not working. I made a lot of test. Finally, it works well. That’s what I have done: I switched the firmware to EA version, I tested QC: Works. I made a rollback to regular firmware version. I made a factory reset. And now it works perfectly. I think if you do a factory reset after installing the update, QC will work for you.

[Herve]

Goodsound, with an RS250, but for qobuz, it is a temporary workaround.
I wonder if I will not sell my Rose (which I like), I spend time trying to make it work well, but so many difficulties.
I’m still waiting if Rose’s team finds a solution, there are many tatons, approximations, it’s so bad.

[Fabopirge]

Hello,
With my RS130, I had the same problem as some others with QC (error: “could not connect to media route”) when I upgraded to the EA version, but I think it’s the same problem with 5.9.
After a factory reset, QC worked, so I figured it was probably a personal setting that was causing it to bug. So I tested each setting to see, and when I started changing things in the “date and time” menu, QC stopped working. I had to do a factory reset again and reconfigure everything except this menu, and everything has been working great since then!
Hope this helps anyone.

[Hen3]

Thanks very much. Qobuz Connect works after a factory reset.

[Jobbie]

Did all of you with problems to get the new version working, also update the pc/mobile version?
This is the second essential step as both work closely together.
I experienced the same, but after updating the Android app, Qobuz Connect works flawlessly (and without stutter).

[Herve]

Me no, after factory reininilisation, and if you must not be on time, do not impose what, I’m fed up, I went back to Roon!

[domrol]

The Android version of the Qobuz app must be updated to 9.1.0.0.
This version brings Qobuz Connect to your smartphone.

In fact, the same applies to all Qobuz client applications, such as the Qobuz app for Windows, Qobuz Web applications (Edge, Chrome browsers, etc.).

For the Web application on the Microsoft Edge browser, I cleared the cookies/restart browser…
https://play.qobuz.com/featured

Another condition is that the Qobuz client application must obviously be on the same local network as the other devices that support Qobuz.

[MuP]

@ROSEHAN @ROSELOA
Qobuz App (Android) 9.1.0.0 is installed. Qobuz Connect not working → “could not connect to media route”
Same thing on iOS App Version 9.0.1 b250512160100
Before I installed the update, I did a factory reset.

Yes, yes, yes… same local network… Qobuz Connect works great with a Marantz Receiver, connected via LAN on the same switch as Rose RS150B

EDIT:
Based on a Post from @Fabopirge:

Qobuz Connect working

Hello, With my RS130, I had the same problem as some others with QC (error: “could not connect to media route”) when I upgraded to the EA version, but I think it’s the same problem with 5.9. After a factory reset, QC worked, so I figured it was probably a personal setting that was causing it to bug. So I tested each setting to see, and when I started changing things in the “date and time” menu, QC stopped working. I had to do a factory reset again and reconfigure everything except this menu, a…

Resetting it a second time solves the problem… hope it stays that way

EDIT:
was short-lived. playback has stopped and now same problem as at the beginning “could not connect to media route”. Marantz and Qobuz Connect, no problems

[FrankP]

So, seriously? I don’t think it’s our job here to find solutions. Rose has brought half-finished software onto the market here. It’s not that I necessarily need Qobuz-Connect, but if it’s already been announced in a big way, it should work. And all without resetting to factory settings, reinstalling and other detours. The whole thing was released too early and not tested sufficiently.

[Herve]

Completely agree with you @FrankP , even if Qobuz Connect is a plus and not essential, it’s really not very professional to deliver this really problematic update, which worked for me only about 2 hours, then full of tinkerings (back factory…with parameters to be handed not so easy…) without results.

[Herve]

But I like my Rose RS250, there are few equivalent models (app on PC and MAC, superb screen and very pretty case, good audio quality, little plus…).
I hope that Rose’s team will offer us an update ok, I think they are at work in view of the bad returns, I wish them anyway, despite everything a good job!

[Cricri]

I confirm that a factory reset fixes the issue with QC, I hope that it’s a persistent fix.
The same for me, I love my rs 150 and won’t change for any other device, but for this price, we expect that basic features work properly.
I’m confident that rose team will fix it soon.

[Laurentdew]

My experience on RS520 and QC
installed the EA and QC works then stopped working after a few days.
I remember changing some settings a few hours ago, because the EA needs a factory reset.
What did I change that caused the qc to stop?

1st step: revert to the official firmware
2nd: install the EA: QC works

Then I look for the culprit

1. removal of unnecessary shortcuts (cd rip etc …) for example
   test: QC still works
2. change the clock settings and applied the day light saving :
   test: QC stop working…
3. remove the day light saving
   test: QC works

bugs :

1. glitch when playing next song
2. VU meters no working

I’m waiting for your feedback on the official version for iPhone/ iPad

I hope I’ve helped someone and given them hope