R250A update showed on screen 8/30, I updated. Now, NO audio output at all, the unit is bricked. If I have to do a factory reset and lose things I have previously created, then this update was a disaster. I have toggled outputs. There is a line-level output of my stored music through the 3.5mm headphone jack, no volume control, but no other app will play, radio, or Tidal.
Not happy, it was working fine before the update, the update shows properly in system info as 5.9.07 crap!
It’s truly SHAMEFUL what they did with the latest software update and more, just after they’ve just released the RS151. What prospective buyer is going to spend a considerable sum of money, seeing all our complaints?
@JMBARG
Lets put this into perspective.
You are only one voice.
As am I and others.
Most potential customers are not going to look at a community website while doing research on a product. Nor should they.
Either you’re going to get fanbois or you’re going to get only disgruntled consumers.
The problem is that what’s missing is a gap of all the satisfied customers who do not have an issue w their product.
People claimed that their sound was off when they did the upgrade. Yet if they did a full reset after the upgrade… or downgraded and then re-did the upgrade… the problems went away. Did the issue really occur? Maybe… but its not a consistently reproducible problem so it can’t easily be fixed especially when there is an existing work around.
The other issue is that they are rolling out the upgrade as an all or nothing across the entire product line. There are advantages and disadvantages to this approach. (Full disclosure… I work in IT and have had to deal with this issue in the past.)
Warts and all, overall the Rose product line is pretty good.
(Regardless of Boris’ opinion)
Unless you know how the sausage is made… you wouldn’t understand the issues and decisions on how to develop and release software.
Hey friend, I don’t really agree with what you said.
There’s no excuse for putting out bad software. If you’re selling something around $5,000, which is a lot anywhere you go, you should know what you’re doing. It’s not the time to be experimenting or learning by trial and error. If you release new software, it means you figured out where the problems were and fixed them.
Don’t underestimate people. If someone is going to spend $5,000, today, with tools like ChatGPT and the entire web, they will research until they find what they are looking for.
You kinda sound like a partner at HiFi Rose, like you’re defending them, which is totally okay. These are big companies moving billions and doing business worldwide. I just can’t buy the excuses.
About Boris, yeah, he’s not always the nicest with his words, and I’ve bumped heads with him before. But honestly, I respect him a lot because he clearly knows his stuff.
Its a question of what you mean by bad software.
Every time you release software, there will be bugs. Its a given. In every product. Your testing is incomplete, you try your best, but at the end of the day, you have to ship with what you got. Its the nature of the beast. I’ve seen software companies refuse to put in a killer feature out of fear that they don’t want to rock the boat w their flagship product. (Even though the feature was straightforward almost to the point of being trivial to implement. )
And no Boris doesn’t really know his stuff. He’s a bit like ChatGPT which will tell you what the consensus says even if the consensus is wrong.
Part of this last release… I’ll take the word of people who said the sound changed. (Other than the filter changing.) If it occurred it was not a repeatable bug. Meaning that you can’t easily recreate the circumstance so you can’t really identify what caused it. So you really can’t fix… and the only solution was to go to a factory reset.
I had an RS250A for a long time and got tired of updating it, never having a single problem. Recently, I upgraded to an RS151, did the update, and the audio went to shit. On both the RS250A and the RS151, the filter I like is the same as always. I did everything, reset to factory settings, stuck my fingers up my ass, prayed to every religion possible, and nothing changed. Bottom line: They destroyed the RS151’s audio, even though they claim they didn’t mess with that part of the product.
1 Like
Ok, so who else has the same problem?
Could it be your unit and not the upgrade?
Hi JMBARG,
But didn’t you install gold fuses in your RS250A back then???
Or am I mistaken? It was a heated discussion here back then, too. 
1 Like
Yes, of course! I installed a purple fuse in my RS250A, but it has nothing to do with the current software updates. With a fuse, without a fuse, with an update, my beloved old RS250A never gave me a single
problem.
Before the update, my RS151 unit worked great and delivered the sound I paid for. I went back to the previous version and it was another complete disaster. I had to go back to the current shit, reset it to factory settings, and reconfigure the entire unit. And here I am, waiting for an update to fix all the crap they did.
Dude, we’ve been doing this since August 14th!
1 Like
Jim,
Sorry, but I asked a simple question… who else is having the same issues?
I mean many first complained about the upgrade, but then went to a complete system refresh, or went back to an earlier release and then did the upgrade again and the problem went away.
Sometimes it could be that there’s an issue with your specific RS151 unit.
As to the fuse… man, really?
Hey Jimmyboy,
That’s right, and it was just meant as a little reference.
Since I had a few tube amps before my 520, and I’ve experimented with tubes and spent a lot of money on NOS tubes and newly produced tubes, and you also own a tube amp, check your tubes.
I know it sounds strange:
An update comes out and it sounds bad on your new 151.
But there are coincidences in life, things happen that you can’t explain. Maybe something’s wrong with your preamp tubes. Do you have any more tubes to swap?
As a die-hard tube amp fan, you should know that tubes age or even die.
I mean, consider all factors. Maybe your 151 is playing well, and a component in your setup has a weakness.
Speaking of which:
“How are your wife’s red lips?” 
I haven’t forgotten that to this day…your answer was great back then.
- My EVO 300 Hybrid amp with Brimar CV 4003 tubes is doing great. In fact, I swapped out the RS250A and installed the RS151 the same day. Everything worked perfectly until I updated the RS151 software.
I’m not the only user complaining about the audio output from the unit. Other people who don’t have the RS151 and have updated are experiencing similar issues. Take a moment and look at all the complaints here about this.
- My lips come and go. Your wife probably has the same problem: some days they’re red, other days they’re more pink or have a hint of cream. Life is very strange, and as far as I know, wives don’t give a damn about this whole audio equipment thing.
I always read everything. Every morning before work. You’ve complained a lot, and maybe rightly so.
But there’s one thing I don’t understand!
There wasn’t a proper answer from Rose on this topic (or your problem).
That’s a bit strange, too.
In any case, I’ll continue to follow this.
PS:
I’d be pissed off too if I spent $5,000 on a new device and it suddenly sounded like crap.
The answer I got from HiFi Rose is that the last update didn’t touch or modify anything, referring to the DAC or the audio and as far as I’m concerned, they are lying to me.
The truth is, I don’t like to complain or waste time, but if I do, it’s because in my case, things really are the way they are!
I and a few friends had the RS 250 and experienced software problems more than once. What’s more, after an update, everything was fine, while one of my friends had something wrong, and a third had something else. So just because you didn’t have it doesn’t mean everyone had it. Just like now, when several people are having your problem, many either don’t have it or have rolled back to the previous version and then reinstalled the latest one and are happy. Hundreds of people around the world might be happy, we don’t know, because relatively few people visit this forum.
Many companies have problems with software and the devices themselves, not just those costing $5,000, but those costing three or four times as much, like the Aurender A 15 or A 20, and people somehow move on. Engineers are there to fix their own bugs, and we hope Rose will continue in this direction.
1 Like
The units should work out of the box with the pre-installed software. Software updates should be for enhancements and they should be optional. The original pre-installed software should always be available to the purchaser by download.
Plus… File Manager should be part of the original, pre-installed software, not as an add on.
1 Like
Jedenaście
In my humble opinion, you’re mistaken. Out-of-the-box devices should work like CD players, amplifiers, etc. Devices like streaming players, drives, cell phones, tablets, TVs, computers, and many other devices should be periodically improved and refined to keep up with the latest technological developments. Unfortunately, things are happening quickly, so changes are necessary from time to time, as manufacturers must keep their devices up to date with this technology. Mistakes have always been, are, and will continue to be made; it’s inevitable, but engineers must be behind all of this, capable of quickly resolving errors when updating their devices.
Actually, I think we agree more than you think. Periodic improvements are welcome and modern connected devices that permit updates to the firmware are de rigueur. That said, the device should work out of the box and improvements should be optional for the purchaser. Updates should not be bug fixes, the bugs should be worked out before the product gets to market.
Thanks 
Says the guy with REL “subwoofers”? Being a well-trained little consumer believing anything and everything written in a store window does not make you knowledgeable or well-informed. It just shows that you have a problem with critical thinking.
Original software, depending on when you bought the unit, could be totally broken, too. But yes, there should be a repository of previous versions and and easy enough way to roll back if needed. Companies that actually believe in customer service, like Lennbrook, do make it possible to roll back to previous BluOS versions if something you need is broken in a new release…
Honestly, not so sure about that. It is of any use only to people who use RS-series’ storage. If, like me, you are only using it as a Roon endpoint (or, for that matter, only stream from one of the supported services) why would you want or need the file manager?
That would be nice to have, but rather unheard of in the real world. Rose just does particularly bad job of it. Their software development team is blissfully unaware of good software engineering practices (and from the time it took them to get the library scanning speed to the level of a 20 years old PocketPC, programming in general), and their support “infrastructure” is one or two guys (has anyone seen RoseLoa lately?) occasionally checking the forums and trying to convince users that PEQ is bad…