I’ve just updated my 151 and it didn’t sound right so I checked all settings and they were changed
So I st it up how it was and it’s a lot better but definitely something feels different I don’t know what
Will wait and see what rose has to say about all this after the weekend
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I’m also running into issues after the update. Specifically,
- I can no longer turn the RS250A on via the app or remote. I need to physically turn the unit on via the power button
- Once it turns on, I get an error msg stating that the DAC isn’t connected. And I can’t play any music.
- Once I hit confirm on the above msg, I get a msg to restart the unit so it becomes stable. Once i do that, it still doesn’t work. I literally need to unplug the power cord for a few seconds for it to restart correctly and run.
Anyone else experiencing this? Anyone know how to fix?
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The update was a complete failure, and no one at HiFi Rose takes responsibility; they don’t even bother to assist us or answer our emails. This is my second unit; I bought an RS250A and then an RS151, and I understand that customers are cared for, not abandoned. If you buy a US brand, these things don’t happen!
Just as an idea — has anyone tried switching to the early access version with this issue on the RS151?
Just so you know the new update will change your dac filter to a default filter , you must reset to your liking and hit apply.
Steve_H
You don’t say anything! Thanks for letting me know, what would we do without you? 
Alessandro.
I completely agree with you. According to what you’re saying, HiFi Rose is cursing their customers and hiding like COWARDS. ROSEHAN and ROSELOA must have orders not to respond to any complaints or emails, because so far, we’ve all been left with no answers or solutions.
In my opinion, they don’t work on weekends like many others.
However, it’s good practice not to launch a production release the day before a weekend, knowing that no one will be there to fix any potential issues.
Unless an on-call team is set up, which doesn’t seem to be the case here.
🫢:thinking:
I know rite…
Not to burst your bubble but you make zero sense!
My RS 151 works flawless and I’m enjoying it every day… Sorry about your luck!
Friend.
Domrol.
I performed the update on August 13th. I emailed support on the manufacturer’s website, but haven’t heard back. I left private messages for Rosehan and Roseloa, but so far I haven’t received a response.
I didn’t say that and - personally - I wouldn’t use such language.
I just observed that the business - with a particular regard to the Software development function - is badly structured, organised and run.
No company selling quality products would sustain all this over time.
I was experiencing these exact scenarios and another where my Home Screen icons would appear out of order every time I woke the 130 after the update. Yesterday I decided to execute a factory reset and so far my issues seem to be resolved. I have not been experiencing the degradation in sound quality that others are enduring.
You are all like sheep brought together by wolfes and herded by a dog.
Now think of a way out of it…
Certainly, but also with reduced staff during the holiday period.
Let’s wait until Monday; I think there will be some answers and the expected reactions.
At least, I really hope so.
Personally, I never rush into updates; I wait to see what others think.
Every time I turn on my RS130, I’m annoyed by a window that pops up asking me to update, with the cursor positioned on OK.
This is very risky, and one wrong move could launch this wild update.
So, I configured my Logitech Harmony Elite remote to remove this prompt at startup and prevent me from making any false moves that might trigger the update.
We need to know fir sure what had happened first.
If you buy a McIntosh or Benchmark, maybe. But those are established luxury companies who do their own design. Rose is off-the-shelf parts held together by a bit of custom software with little appreciation for software development and deployment lifecycle. Although Bluesound does provide much better support for their decidedly consumer-level product lines.
Maybe wait until it is a work week in Korea?
^^^^This.
But at this point it should not be a revelation that while Rose can assemble a good looking and generally workable product from generic parts, there’s nobody there who knows how to do software engineering properly (and yes, one part of it is how to do proper testing, and not to release anything to production before leaving for a weekend).
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I tried to install the early version,
It worked, I have a version 5.8 and the sound seems to be in order
It’s for a Rs130
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And it works perfectly again!!
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@BorisM
i fully agree to your point.
I fully underestimat that, now its clear for me.
May wie should write Sean Kim ( Communications Director Sean Kim )
see here and here. pretty sure this firmware mess is different from what he is selling.
would be nice to get his view of providung support and value to his customer.
@ROSELOA , @ROSEHAN please can you involve Sean KIm here to make a statement to Rose HIFI customers.
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please can you share the procees to flash back to live and may some download source?