RS720 USB doesnt work at all

ZABOKS, what benefit do you hear from the RS720 to warrant the hassle of owning one.
I’m asking as someone who had one…couldnt get it to work and sent it back.

@Oleg77 Thanks also for confirming and sharing your settings : You are Number3 in my book now ! :grinning:

@paqua Like the other users, I’m willing to take advantage of this Hub to galvanically isolate my DAC from the streamer… Sorry that you were not lucky with yours ! :grimacing:

I have a spring 3 kitsune DAC. I tried it via USB 2.0 out form the RS720. Tried various starting sequences of the DAC and streamer. Nothing. I tried switching the SFP units…you name it I tried it. Perhaps they fixed it. I dont believe it . I think you guys got lucky. I was hoping itd work though. I probably tested it over 2 days for about 8 or 9 hours trying everything

They did introduce a new firmware that supposedly addresses the very issue you were dealing with but once again I did not apply it so I don’t know if it fixes your specific issue or not. But worth a try if you decide to purchase the RSA720 once again. I am a bit supervised the lack of transparency from Hifi Rose on this and other technical issues. I think a significant increase in the forum participation would go over well with the group from Hifi Rose.

How would one go about updating the firmware on a RS720? It doesnt connect to the internet? From a PC?

see below from Rosehan

no sign of life since one month though…

What I dont get is they have vendors still selling this item. Car manufactures have recalls. Youd think they would have the vendor send them back then redistribute updated RS720s

Hi Guys : I’m happy to report here that I received yesterday a last batch RS720 (arrived last week from Korea at my distributor) and… it works fluently, with no need for a special power on procedure !

@paqua : you are damn right, a proactive manufacturer would recall all doubtful units, or at least communicate with their distributors, retailers, user community… BUT now that the problem seems to be solved, I encourage you to try again with a new unit…

Furthermore, sitting on top of my DAC (with a custom-made 15cm USB cable), no need for an expensive USB cable anymore !

So we might edit the title of this post with : RS720 USB DOES WORK AFTER ALL…

My only issue is, the retailer I buy from probably still has old units. How am i supposed to know if its a new batch version or not? Is there a serial number we need to know and after that are the new models? Or is HiFi Rose still selling old models too? How do I know for sure its the new version?

@paqua IBefore buying, I have asked my dealer WHEN he received it from Korea, assuming it would be the last batch ! If your dealer doesn’t know when he received his products, I recommend to test it at your dealer’s place to be safe…

Well im buying it online from a dealer that is nowhere near where I live. Hifi Rose stuff isnt a normal stereo brand. Ive only found 1 online retailer so far. The Music Room is the site

Where do you live ? Most online dealers allow to return the unit is the test in home is not successful, but better check this before ordering, of course !

I live in washington state. I contacted this dealer and told them the story …they are checking on the units they have. Does yours have a manufacture date on it?

YES, but it won’t help really : 2023-8 ! I guess mine has been updated at the factory before shipping, so their US distributor (still MOFI ?) should be able to check the firmware revision…

I wish you can succeed convincing them that it is in their own interest, because RS130+RS720 becomes a hell of a combo, connecting to a DAC !!! Could improve their BRAND image as well…

What website ot company are you buying from MoFi? Thats not a thing here in the USA?

After I borrowed his demo unit for a week-end, I bought a new one from a subdealer here in France, not from a website, but there is also a website here in Europe (audiophonics) allowing 30 days home trial…

I was referringto MOFI since they are (supposed to be) the US distributor for ROSE… If your local dealer is not able to provide an answer to you, I suggest you call MOFI to find out : they might be able to lend you a demo unit as well if your dealer is not able to do it (?). Good luck then !

Necroing this thread. Its May3rd just received a new unit RS720 took over 6 weeks to get because the manufacture was back logged. Just plugged it all in. DOESNT WORK FOR SHIT. Same issue…doesnt recognize the DAC, No matter what sequence I start up. Nothing. I will RMA this piece of shit tech tomorrow and send them this thread as proof of a shitty product.

Si Sorry to hear that… What is the manufacturing date on the little sticker ?

2023.8 so ya its probably an old one