Excuse the unflattering angles but here is me trying to turn the unit on using buttons and the remote - no response, but the relay(s) are clicking.
Is there a way to do the suggested factory reset without being able to boot it up?
https://photos.google.com/photo/AF1QipMAjsCaNsqljihn-uwC-8TCSwSLNZG_QVOTeMn2
https://photos.google.com/photo/AF1QipPAt8XI67ICakZakodjuXtptS3idbN2SrmeFGUq
Rose support - please advise as to how to proceed. I have no way to stream music currently which is very distressing.
URL Google Photo KO !
What do you mean? KO? you cant see the videos?
I cannot see them. Error message " 404. That’s an error.
The requested URL was not found on this server."
Unfortunately, looking at these forums, this seems to be a well known and common hardware problem with RS130’s and it can take months to get it fixed. Even worse the repaired units seem to fail a lot as well.
Really worried about what to do now - how can I trust HiFi Rose equipment after this? They really should post an announcement about this and indicate how they are going to address this issue.
Where did you get the information that repaired RS 130s also suffer from the same failure? How many of those repaired units have been returned to the service center?
Just a vague impression and unfounded conclusion
You can’t draw such conclusions because you’re under the impression that something is wrong, you’re creating chaos and disinformation based on unverified information, and this could lead to panic among those who have these devices or are considering buying them.
If my RS 130 breaks down I go to my dealer to have it repaired, I don’t expect a hypothetical remote repair
Another thread with the same problem
I quote your opinion
“Even worse the repaired units seem to fail a lot as well.”
I asked you how many cases do you know of where a Rose RS 130 went in for repair and the same problem recurred?
You don’t know of such cases, and my point is that you’re misleading people. So far, no one here has sent this device in for repair, and no one has had this problem when it came back from repair. And that’s the point, because it’s common knowledge that there are cases with this problem, but how many people don’t have this problem, and no one here knows about them because they don’t write about it on this forum?
In the first topic I linked to there was an individual who had his RS130 repaired and when he got it back (after several months at the repair centre) it failed in exactly the same way again.
That is not the experience or quality control that I expect from such a high-end manufacturer.
How am I supposed to listen to music?
Another example of an RS130 dying and not turning on
More examples of the same issue with not turning on
More quality control issues
@ROSEHAN It would be nice if you could share the “Rose position” on the matter.
Is Rose aware of any general issue? Is Rose investigating on the latest firmware standby issue?
Meanwhile, to avoid risks, I decided to switch off the automatic standby. I’m leaving the unit always on. Is it correct?
Some official words/comments by Rose would really be nice…
We apologize for the late response.
We are currently investigating this issue.
We have not yet been able to reproduce the issue on our end, and we will work to resolve it as soon as possible.
We apologize for any inconvenience.
I quote your opinion
“Even worse the repaired units seem to fail a lot as well.”
I’ll rephrase this myself. You wrote that repaired devices are returned to their owners after service, only to have the same problem resurface. So far, this is an isolated case; others have issues but haven’t had their devices repaired. I don’t dispute this, but I do question your statement that there are countless such devices, which is not true, as there aren’t many examples of people experiencing problems after receiving their devices from service.
I really hope that Rose can make the software as perfect as possibile, fixing all the bugs and improving things.
In terms of hardware this streamer has really a lot of great components and, sound wise, it is stunning. I have had other high-end streamers and the RS130 can compete (slightly different signature) with 10-15k$ streaming units.