Where did you get the information that repaired RS 130s also suffer from the same failure? How many of those repaired units have been returned to the service center?
Just a vague impression and unfounded conclusion
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You can’t draw such conclusions because you’re under the impression that something is wrong, you’re creating chaos and disinformation based on unverified information, and this could lead to panic among those who have these devices or are considering buying them.
If my RS 130 breaks down I go to my dealer to have it repaired, I don’t expect a hypothetical remote repair
Another thread with the same problem
I quote your opinion
“Even worse the repaired units seem to fail a lot as well.”
I asked you how many cases do you know of where a Rose RS 130 went in for repair and the same problem recurred?
You don’t know of such cases, and my point is that you’re misleading people. So far, no one here has sent this device in for repair, and no one has had this problem when it came back from repair. And that’s the point, because it’s common knowledge that there are cases with this problem, but how many people don’t have this problem, and no one here knows about them because they don’t write about it on this forum?
In the first topic I linked to there was an individual who had his RS130 repaired and when he got it back (after several months at the repair centre) it failed in exactly the same way again.
That is not the experience or quality control that I expect from such a high-end manufacturer.
How am I supposed to listen to music?
Another example of an RS130 dying and not turning on
More examples of the same issue with not turning on
More quality control issues
@ROSEHAN It would be nice if you could share the “Rose position” on the matter.
Is Rose aware of any general issue? Is Rose investigating on the latest firmware standby issue?
Meanwhile, to avoid risks, I decided to switch off the automatic standby. I’m leaving the unit always on. Is it correct?
Some official words/comments by Rose would really be nice…
We apologize for the late response.
We are currently investigating this issue.
We have not yet been able to reproduce the issue on our end, and we will work to resolve it as soon as possible.
We apologize for any inconvenience.
I quote your opinion
“Even worse the repaired units seem to fail a lot as well.”
I’ll rephrase this myself. You wrote that repaired devices are returned to their owners after service, only to have the same problem resurface. So far, this is an isolated case; others have issues but haven’t had their devices repaired. I don’t dispute this, but I do question your statement that there are countless such devices, which is not true, as there aren’t many examples of people experiencing problems after receiving their devices from service.
I really hope that Rose can make the software as perfect as possibile, fixing all the bugs and improving things.
In terms of hardware this streamer has really a lot of great components and, sound wise, it is stunning. I have had other high-end streamers and the RS130 can compete (slightly different signature) with 10-15k$ streaming units.
I have seen at least 3 people complain about this on the forums
Have you heard of three people who took their device to a repair shop and then returned it with the same problem?
And how many people have you heard of who took their device in for repair for this reason and didn’t have the problem?
And even if you’re not talking about this problem, three people isn’t a common occurrence, as you wrote in your post…
While thousands of people have bought HifiRose products and do not complain!!!
Well, my multi-thousand pound streamer is currently shipping to the repair warehouse because of a fault that seems fairly common for RS130’s. I only had it for a few months and I do not know how long I will be without it. So I think I am within my rights to complain.
It’s quite legitimate to complain, I would be the first to be angry with a broken Rs130. However, I would not make a generality
Gillesbonatti
Unfortunately, these types of devices can be nerve-wracking, but you have to remember that a lot of these devices have already been sold, and you have to be honest about how many people have problems and how many are satisfied with devices like the RS 130 and RS 151. You have to trust that the engineers will deal with the problems and that everything will be fine with the next update.
Problems need to be reported because engineers have to fix them; it’s their responsibility. But it’s important to remember that users of other devices costing two or three times as much also sometimes experience problems with their streamers.
The problem with the Rose is that it’s a device with many additional features, such as a complex radio, tilt indicators, YouTube, a clock, large display etc., that many other companies don’t include in their devices, and these devices can play tricks.